What are the responsibilities and job description for the Mortgage Loan Supervisor position at Montana Credit Union?
Careers and Benefits
Montana Credit Union is dedicated to providing the best possible service to our members, while also providing a fun and fulfilling work environment for our employees. As the largest, locally managed credit union in our market, we are committed to being progressive in our product and service offerings, gracious in benefits, compensation and culture, and serving as a leader in the community. If you are a dedicated and dependable person looking for a rewarding career in the financial service industry, then Montana Credit Union may be the place for you.
As an employer, we emphasize the importance of teamwork, an ongoing commitment to learning and training, and a positive work environment. Full-time employees of Montana Credit Union receive a generous and comprehensive benefits package.
These benefits include:
- Health insurance
- Health Savings and Flex Spending Accounts
- 401K-Up to 7% company match
- Personal Time Off
- Life & Long-term disability insurance
- Paid holidays
- Optional AFLAC supplemental insurance
- Employee Assistance Program
- Education & training opportunities
Montana Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Montana Credit Union is subject to the Montana Wrongful Discharge from Employment Act. After completion of the 12-month probationary period, termination must be for good cause as defined by Montana law
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Mortgage Loan Supervisor (Full Time)
Location:: Great Falls, MT
About Us
At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know that our efforts have a meaningful impact on the lives of others.
We are currently hiring for a Mortgage Loan Supervisor with experience in the financial services industry. Mortgage Loan Supervisor at Montana Credit Union work closely with members to help realize their financial goals, hopes, and dreams.
We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here — and so does the impact you make. If you’re looking for meaningful work with a stable, member-focused organization, we invite you to learn more.
Position Summary
The Mortgage Loan Supervisor is responsible for overseeing the daily operations of the mortgage department to ensure efficient loan processing, sound underwriting practices, regulatory compliance, high-quality member service, and achievement of the credit union’s strategic goals. This position provides direct leadership and support to mortgage lending staff while overseeing workflow, productivity, quality standards, and operational efficiency throughout the mortgage lending process.
This role is responsible for the origination, underwriting, approval, closing, and servicing oversight of residential mortgage loans, including in-house and secondary market products. The Mortgage Loan Supervisor works closely with members, vendors, title companies, real estate professionals, and internal departments to facilitate timely, accurate, and compliant mortgage lending services.
The Supervisor ensures compliance with internal policies, investor requirements, NCUA regulations, and all applicable federal and state mortgage lending laws while supporting portfolio quality, operational excellence, and member financial well-being
Guided by Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members’ financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.
Competency
- Leads with integrity, accountability, empathy, and fairness while modeling MCU’s values.
- Inspires and empowers teams through coaching, delegation, and recognition.
- Applies sound judgment and critical thinking to lending, compliance, and operational decisions.
- Communicates clearly and professionally in written and verbal forms.
- Demonstrates adaptability, reliability, and problem-solving skills in a fast-paced environment.
- Promotes collaboration, continuous improvement, and member-focused service
Knowledge, Skills & Abilities
- Strong understanding of mortgage lending, underwriting, secondary market requirements, escrow servicing, and regulatory compliance.
- Knowledge of HMDA, TRID, RESPA, TILA, SAFE Act, Fair Lending, FHA, VA, USDA/RD, and NCUA regulations.
- Skilled in analyzing financial information, credit risk, loan quality, and operational trends.
- Proficient in Microsoft Office and mortgage loan origination systems.
- Excellent organizational and time management skills with the ability to prioritize multiple responsibilities and deadlines.
- Strong leadership, coaching, and employee development abilities.
- Leads with integrity, accountability, empathy, and fairness while modeling MCU’s values.
- Proactive, detail-oriented, and committed to operational excellence and continuous improvement.
Minimum Qualifications
- High school diploma or equivalent required; college-level coursework in Business, Finance, Accounting, or a related field preferred.
- Minimum of 5 years of experience in mortgage lending, underwriting, processing, or real estate lending operations required.
- Previous supervisory or leadership experience in a financial institution preferred.
- Experience with secondary market mortgage lending and servicing preferred.
Salary
- 60,000 – 75,000 / annually, commensurate with experience.
- This position may be eligible for incentive compensation based on individual performance and company-wide objectives and goals being met.
Benefits
- High-Deductible Health Plan which includes Dental & Vision
- Health Savings Account with employer match
- Lifestyle Spending Account with employer contribution
- Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
- Group Life Insurance
- Paid Time Off
- Paid Federal Holidays
- Employee Assistance Program
- 401k with employer match