What are the responsibilities and job description for the Front of House Support position at Montaluce Winery and Restaurant | Dahlonega?
About the Position
Our FOH Support Staff makes up our hostesses, food runners, bussers, retail associates, and bar-backs. A vital part of our team, our support staff ensures smooth operation within our winery and restaurant. New hires may request a specific role of their preference, however, support staff may be rotated based upon restaurant specific needs.
Host(ess)
- Responsible for answering the phone
- Responsible for booking reservations and making necessary notes
- Responsible for greeting our guests and making them feel welcome
- Responsible for seating guests at the required pace for the servers and kitchen
Retail
- Responsible for promoting the sales of Montaluce wine, food, and retail items
- Interacts with the guests in a friendly and professional manner, forming a relationship between them and Montaluce
- Responsible for maintaining the retail room
- Expected to develop a basic knowledge of Montaluce wines
Bar-back/Busser
- Responsible for polishing glassware and silverware
- Responsible for clearing and cleaning tables
- Responsible for resetting tables
- Responsible for keeping the dining room and bar clean
Food Runner
- Responsible for running food from the kitchen to their designated table
- Responsible for getting the guest anything they may need upon delivery
- Expected to develop a basic knowledge of Montaluce food
Service Bar Attendant
- Responsible for making drinks for the servers
- Responsible for maintaining accurate inventory of the service bar
- Expected to develop a basic knowledge of all Montaluce wines, beers, and spirits
Requirements
- Attention to detail - must be able to notice and attend to the minute details that make up the guest experience
- Communication - must be able to properly communicate with coworkers and guests alike
- Teamwork - must be able to work well with others to achieve a common goal
- Troubleshooting - must be able to actively solve problems as needed (while alerting management when necessary)
Pay: $5.75/hr 5% net sales tip-out (averages to approximately $15-30/hr including weekends)
Advancement: Employees of Montaluce will have the opportunity to advance to Server or Wine Steward.
Job Types: Part-time, Full-time
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 2 years (Preferred)
- Fine dining: 1 year (Preferred)
Work Location: In person
REQUIREMENTS
About Le Vigne at Montaluce
Located on 400 acres in the heart of the North Georgia mountains is our beautiful, Tuscan themed winery and restaurant. We take pride in our award winning food made from scratch with locally sourced ingredients, and our equally award winning wines made in-house from our own vineyard. We work hard to continually impress our guests and uphold our reputation of being the place where people go when they want it to be special.
Salary : $10 - $15