Financial Aid Advisor

Monroe University, serving over 9,000 students, is a leader in urban and international education. Founded in 1933, Monroe University is a nationally ranked private institution of higher learning with a real-world learning approach that prioritizes hands-on academic experiences, practical and relevant academic programs, flexible learning schedules, best-in-class instructional technologies, and committed and engaged faculty to ensure that students are well positioned for career success upon graduation.

Monroe University graduates more minority students than any other university in New York State. Monroe University offers Associate, Bachelor's, and Master's degree programs. It has campuses in the Bronx, New Rochelle, as well as in the Caribbean nation of St. Lucia, with programs offered through its Schools of Criminal Justice, Information Technology, Nursing, Education, Business & Accounting, Hospitality Management and Culinary Arts, and Allied Health Professions, as well as through its liberal arts and continuing education programs, and it’s King Graduate School.

ROLE OVERVIEW

Monroe University Office of Student Financial Aid consist of financial aid, student account, and office of loan management. The candidate will serve as a support for all aspects of Student Financial Services (SFS) including staff and students. Provide information and guidance for the student populations through varies communication (emails, phone, in-person, and virtually).

General Responsibilities:

· Serves as primary point of contact for current and prospective students

· Counsels and advises students about financial aid options to help finance their education, financial aid eligibility, application procedures, costs and maintain their financial aid eligibility

· Counsel students on a one-on-one basis in terms of projected financial aid and responsible borrowing

· Award federal, and state aid in compliance with laws, regulations and policies. Also award institutional aid in accordance with internal policies

· Reviews and ensures student aid awards are accurate

· Notifies students of changes in eligibility of awards and alternatives to amend the situation

· Perform verification for selected applicants

· Inform students and families of conflicting information

· Exercises professional judgement when needed

· Participates with presentations of financial aid related issues

· Assists team members when necessary to enable the success of the department

· Knowledge of Federal Title IV aid and regulations as well as FERPA

· Assist with special events

· Perform other duties as assigned

Qualifications and Abilities

· Bachelors’ degree required

· 1-3 years of financial aid experience (preferred)

· Must have excellent interpersonal, writing, and verbal communication skills

· Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to work in a fast-paced environment

· Provide high standards of professionalism

· Provide outstanding customer service/support in a fast-paced environment

· Should understand and support the mission and core values of the university

· Ability to work independently and as a part of a team

· Computer proficiency including e-mail, Microsoft Word, Power Point, Excel and database software is required

· General knowledge of Federal and State regulations preferred

· Familiar with Ellucian – Colleague System preferred

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person

Benefits:

Salary : $55,000 - $70,000