CTI Team Lead

Make a meaningful difference where it matters most.

At Monroe Plan, we're committed to supporting vulnerable communities through compassionate, person-centered care. We are currently seeking an Adult CTI Team Lead to join our team in the Cattaraugus County area. In this role, you'll go beyond traditional case management - working hands-on to coordinate care, advocate for essential services, and help restore stability and dignity to those most at risk. If you're driven by purpose and ready to be part of a collaborative, mission-led team, we invite you to explore this impactful opportunity.

For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan is the largest Care Management Agencies serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area!

We’ve earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!

Candidate must be willing to travel throughout Cattaraugus County on a regular basis.

Grade 307: This is a full time position, working from home, but does require significant travel through Cattaraugus County. 
The minimum and maximum annual salary that Monroe Plan believes in good faith to be accurate for this position at the time of this posting are $60,949 - $78,362. In addition to your salary, Monroe Plan offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

POSITION SUMMARY

The Team Lead is responsible for providing coaching, training, and administrative support oversight for the care management staff. The Team Lead is accountable for staff development and performance improvement and for promoting appropriate and effective care through established monitoring systems and professional staff growth. The Team Lead conducts weekly team meetings, manages relationships with hospitals, runs regular case presentations, ensures continuity between fieldwork and meetings, reviews the entire caseload, assists in covering caseloads when needed, promotes model fidelity, staff productivity and staff wellness, monitors quality of documentation, updates resource lists, monitors phase dates, assists in covering caseloads when needed, and manages the caseloads for all staff. This position will monitor and address problems that occur on a day-to-day basis for operational concerns. The Team Lead ensures that the treatment provided is consistent with Monroe Plan philosophy and meets the current standards for quality of care and other requirements as defined by NYS Department of Health (DOH) and Office of Mental Health (OMH). The Team Lead role will require significant multi-tasking in a fast paced, challenging environment. The role will also require field-based work, periodic on-call coverage, and a willingness to work flexible hours.

ESSENTIAL JOB DUTIES/FUNCTIONS

Total must equal 100% - essential functions should be completed at least 10% of the time

OTHER FUNCTIONS AND RESPONSIBILITIES

• Demonstrate cultural awareness, cultural knowledge, and cultural skills in all aspects of job role.
• Attend and participate in team meetings and organizational/departmental training.
• Performs other duties as assigned.

Position Limitations:

• Cannot perform any tasks which are governed by license or registration (i.e. cannot answer questions or make recommendations RE diagnosis, medications or treatment).
• Cannot transport active Monroe Plan members at any time.
• Cannot perform hands on care.

MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS

• Licensed Practitioner of Healing Arts (LPHA) – RN, LMSW, LCSW, or Mental Health Counselor.
• Bachelor’s Degree with 3-5 years post-licensure experience working with individuals who have mental health, or co-occurring mental health and substance use disorders.

· Minimum of 5 years’ experience in case management or a clinically related area.

• 2-3 years' previous leadership experience with strong team building and mentoring skills.
• Knowledge of counseling principles and methods for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to members, members’ families, and staff.
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
• Ability to develop, evaluate, implement, and modify treatment interventions to meet the needs of individual recipients.
• Strong leadership and organizational skills required.
• Excellent planning, organization, and implementation skills required.
• Must demonstrate excellent oral/written communication skills.
• Must possess excellent computer skills and have mastery of clinical software required for SOS program documentation and administration.
• Commitment to our member population.
• Candidates will need a NYS driver’s license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job.

PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.

Monroe Plan for Medical Care is an Equal Opportunity Employer

Salary : $60,949 - $78,362