What are the responsibilities and job description for the Medical Front Office Specialist position at Monroe Health Center?
Front Office Specialist
Location: Monroe Health Center - Forest Hill
Position Type: Full-Time, Monday through Friday
Application Deadline: Open Until Filled
About Us
Monroe Health Center is a Federally Qualified Health Center dedicated to providing high-quality, accessible healthcare to our rural community. We pride ourselves on fostering a supportive company culture where our team thrives in a dynamic, patient-centered environment.
Position Overview
We are seeking a professional and organized Front Office Specialist to join our team. This role is critical to ensuring a welcoming and efficient experience for our patients in a busy healthcare setting. The ideal candidate is detail-oriented, compassionate, and thrives in a fast-paced environment.
Key Responsibilities
- Greet patients and visitors with a warm and professional demeanor
- Manage patient check-in and check-out processes, including scheduling appointments and verifying insurance
- Handle phone calls, respond to inquiries, and provide information to patients and staff
- Maintain accurate patient records and ensure compliance with HIPAA regulations
- Collect co-pays and payments, coordinating with the billing department as needed
- Collaborate with clinical staff to ensure seamless patient flow and care coordination
Qualifications
- High school diploma or equivalent; medical office training preferred
- 1-2 years of experience in a medical office or customer service role is preferred
- Strong interpersonal and communication skills
- Proficiency with electronic health record (EHR) systems and basic office software (e.g., Microsoft Office)
- Ability to multitask and stay organized in a busy environment
- Knowledge of medical terminology and insurance processes is a plus
What We Offer
- Competitive Benefits Package: Company contribution for health insurance offered, paid long term disability, paid basic life insurance, WV State Retirement plan, 11 paid holidays and paid time off (vacation/sick/personal)
- Supportive Company Culture: A collaborative workplace that values teamwork and patient care
- Work-Life Balance: Consistent Monday through Friday schedule, no weekends required
How to Apply
To apply, please submit your resume and an MHC Employment Application. You can download an application from our website at www.monroehealthcenters.com. Send to HR Director by e-mail at saliff@monroehealthcenter.com or by mail at MHC - ATTN: HR Director, P.O. Box 590, Union, WV 24983. We are excited to meet candidates who share our passion for community healthcare!
Monroe Health Center is an equal opportunity employer. Learn more about us by visiting our website at www.monroehealthcenters.com
Salary : $14