Patient Access Specialist - Medical Clinic

Monroe County Hospital & Clinics is proud to be named a Top Workplace by the Des Moines Register for the 11^th year in a row, earning 4^th place among mid-sized employers in 2026. We're also honored to receive the prestigious USA Today Top Workplace award. At MCHC, we put people first - our patients, our employees, and our community. 

Monroe County Hospital & Clinics is in search of a Patient Access Specialist for the Medical Clinic.

Job Schedule

Full-time: Days, 40 hours per week working Monday - Friday (Set schedule after orientation period). With a weekend rotation of approximately every 5th weekend. 

Job Description

Primary duties for this position include:

• Patient Registration and Check-In
  • Greets patients and visitors in a friendly, professional, and respectful manner.
  • Checks patients in and out for appointments and outpatient services and verify demographic, insurance, and contact information.
  • Registers new patients and update existing patient records in the electronic health record (EHR).
  • Obtains required forms, signatures, and documentation.
• Scheduling and Patient Access
  • Schedules, reschedules, and cancels patient appointments according to clinic procedures.
  • Answers patient questions regarding appointments, clinic services, and general office procedures.
  • Directs patients to the appropriate department, area or staff member.
• Telephone and Communication
  • Answers incoming calls promptly and courteously.
  • Routes calls and messages to the appropriate staff or clinical team when appropriate.
  • Documents messages accurately and follow established procedures for urgent calls or concerns.
  • Communicates clearly and professionally with patients, family members, providers and coworkers.
• Insurance and Administrative Support
  • Verifies insurance information and assist with collecting required documentation, including eligibility checks via electronic health record system, health plan website or by telephone.
  • Collects copayments, other patient payments according to hospital policy.
  • Provides receipts and follow established cash-handling procedures.
  • Maintains accurate records and complete registration and billing-related documentation.
• Customer Service and Teamwork
  • Provides excellent customer service and help create a positive patient experience.
  • Responds to patient concerns respectfully and direct complaints to the appropriate person.
  • Maintains an organized, clean, and welcoming reception area.
  • Works collaboratively with clinical and administrative staff to support efficient clinic operations.
  • Follows clinic and registration policies and workflows.

• Regular and reliable attendance.
• Ongoing compliance with MCHC educational and training requirements.
• Adheres to the MCHC mission, vision, values, and Standards of Behavior.
• Maintains patient and hospital confidentiality.
• Promotes and maintains positive relationships with patients, visitors, coworkers, and providers.
• Actively participates in department huddles, in-services, meetings, and educational opportunities.
• Follows all departmental policies and procedures and adheres to departmental budget.