What are the responsibilities and job description for the Customer Service Representative position at Monreal Client Solutions LLC?
As a Customer Service Representative, you will be the human face of Monreal Client Solutions LLC. You will become the person customers rely on to get an important job done well.
For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. You will be the reason we get comments like these in our email every day:
"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"
In other words, you'll be doing one of the most important jobs at Monreal Client Solutions LLC. You will be treated as such, and equally, you'll have to live up to very high expectations.
You will:
- Client Onboarding: Assisting new clients with the setup process, providing guidance on tools and resources.
- Account Management: Monitoring client accounts, ensuring campaigns are running smoothly, and addressing any issues that arise.
- Feedback Collection: Gathering client feedback on services and products to improve offerings and address concerns.
- Problem Resolution: Quickly identifying and resolving client issues, escalating complex problems to senior staff as needed.
- Documentation: Keeping accurate records of customer interactions, issues, and resolutions for future reference and reporting.
- Collaboration: Working closely with marketing, sales, and technical teams to ensure client needs are met and campaigns are executed effectively.
- Reporting: Providing clients with performance reports and insights related to their digital marketing campaigns.
- Follow-Up: Conducting follow-up calls or emails to ensure customer satisfaction and retention.
You must be:
- Tech-savvy, meaning that you are comfortable using modern office productivity tools and you can understand/learn our product well enough to be able to explain it to others.
- Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support, we communicate with respect and timeliness and we guide our users with patience and dedication.
- Self-motivated, having a drive to carve out a career with a fast-growing tech startup.
Job Type: Full-time
Pay: $21.25 - $22.50 per hour
Ability to Commute:
- Hayward, CA 94541 (Required)
Work Location: In person
Salary : $21 - $23