Customer Service Representative

Hayward Animal Clinic is looking for an enthusiastic and organized person to join our CSR team. We are located in the hills of Hayward, just adjacent to Cal State East Bay. Our CSRs (Customer Service Representative) are responsible for answering the phone, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff. Our ideal candidate will have at least one-year experience in a veterinary setting and a strong customer service background. If you possess an exceptional can-do, friendly, personality and have a desire to learn, come join our team! Experience using an electronic medical record system is a plus. The ideal candidate must have the ability to stay on task, be a positive role model, work energetically, have the ability to show empathy toward clients, have excellent interpersonal communication skills, and a commitment to outstanding client service. Compensation will align with skill level and experience. Range $20-25 Benefits: 401k with match Outstanding benefit package including medical, vision, dental, life insurance, HSA and more! Paid time off and sick leave Veterinary service/product discounts Requirements Previous Experience in a veterinary hospital setting Ability to work with clients and other team members in a customer service focused setting Willingness to train and develop other team members Ability to sit and stand for 8 hours per day At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet, we believe thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy – and a culture that trusts your expertise. Plus, you’ll have a full network of support—from local team leaders to a dedicated Support Center that’s here to help, not hover – and the tools, resources, and real career growth, no matter where you start. Your voice matters here. Your work has purpose and we’re here to help you grow in a way that feels meaningful—for you, your team, and the pets and clients in the community around you.