Regional Operations Manager, West

Overview

Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler has built a distinctive global brand defined by innovation, creativity, and a commitment to excellence. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we continue to evolve the landscape of modern luxury.

Joining Moncler in a leadership capacity means operating at the forefront of growth, shaping strategy, developing talent, and driving business performance in a dynamic and evolving environment. This is an opportunity to lead with impact, influence the future of the organization, and contribute to a brand that continues to set new standards in luxury.

Position Overview

The Regional Operations Manager is responsible for driving operational excellence across Moncler’s West Coast region, including the United States, Mexico, and Hawaii. This role ensures disciplined, consistent, and high-performing store operations that enable strong commercial results and an elevated client experience.

Operating as the operational counterpart to the Vice President of Retail, this position owns end-to-end execution across the store lifecycle, openings, daily operations, and transitions, while translating business priorities into clear, structured, and actionable standards for the field.

This is a high-visibility role within the Americas organization, offering direct exposure to senior leadership and the opportunity to contribute to a fast-evolving retail landscape. The position is designed for a strong operator with the ambition and capability to grow into broader regional leadership over time.

Your Impact

Regional Field Operations Ownership

• Own operational performance across all stores within the region, ensuring consistent execution of standards across front and back of house.
• Act as the primary operational leader for the field, providing structure, direction, and rapid issue resolution.
• Maintain regular in-store presence to assess execution, identify gaps, and reinforce standards.
• Ensure consistent operational discipline, organization, and readiness across all stores.
• Lead operations across a geographically and culturally diverse region, adapting execution to local market dynamics, business needs, and regulatory environments.
• At times, support the outlet division, as needed.
  
  

Store Lifecycle Management

• Lead and execute new store openings, relocations, pop-ups, and closures across the region.
• Own the critical path and timelines, ensuring all cross-functional deliverables are met (Retail, VM, Merchandising, IT, HR, Facilities).
• Oversee full operational setup (systems, inventory, supplies, staffing readiness, compliance).
• Ensure structured handover to Store Directors, with clear ownership, expectations, and follow-up plans.
• Manage product movement and consolidations, ensuring inventory integrity, process compliance, and minimal disruption.
• Deliver on-site operational training to ensure store teams are set up for success.
• Provide on-site leadership during key openings and transitions to ensure flawless execution.
• Ensure operational readiness for high-volume, flagship, and resort-driven markets, adapting setups to seasonal demand (including Hawaii).
  
  

Operational Control & Standards

• Drive adherence to all operational procedures and company standards.
• Oversee inventory management, including stock flow, transfers, consolidations, and physical inventory execution.
• Ensure all store systems and omni capabilities are fully operational and effectively utilized.
• Manage vendor relationships and operational supplies, ensuring stores are fully equipped and aligned with sustainability commitments.
• Support management of operational budgets related to store performance.
• Maintain operational readiness for peak periods, campaigns, and in-store events.
• Forecast uniform and packaging needs to support business continuity.
• Ensure compliance with local labor laws, operational regulations, and company policies across all markets.
  
  

Performance Enablement & Productivity

• Partner closely with the Regional Director to ensure operational execution supports sales and KPI delivery (Sales, CVR, UPT, Retention).
• Identify and resolve operational barriers impacting performance and client experience.
• Support optimization of staffing models, scheduling, and floor deployment aligned with business needs.
• Reinforce role clarity and execution on the sales floor to enable strong client engagement and conversion.
  
  

Process Discipline & Communication

• Establish and maintain clear, structured communication to the field, ensuring consistency and understanding.
• Partner cross-functionally (Finance, Loss Prevention, Logistics, Store Planning, Merchandising, HR) to simplify and standardize processes.
• Own key operational tools, including the Retail Calendar, trackers, and reporting routines.
• Identify recurring issues and implement practical, scalable solutions.
• Liaise with HQ counterparts on local project implementation and execution.
  
  

Leadership, Coaching & Objectivity

• Act as a credible and influential field leader, building strong relationships with Store Directors and teams.
• Coach and develop store leadership to strengthen operational discipline, execution, and accountability.
• Maintain a high level of objectivity, using data, KPIs, and in-store observations to drive decision-making.
• Deliver clear, direct feedback, holding teams accountable while supporting development.
• Demonstrate readiness to take on increased scope and leadership responsibility over time.
  
  

Professional Conduct & Teamwork 

• Act as a role model of Moncler’s values, demonstrating professionalism, integrity, accountability, and sound judgment in all interactions.
• Foster a collaborative and inclusive environment that promotes teamwork, open communication, and cross-functional partnership.
• Uphold company policies, standards, and ethical practices at all times.
• Maintain exceptional standards of client service, ensuring alignment with brand expectations.
• Perform additional responsibilities as required to support business objectives.
  
  

Qualifications

Education

• Bachelor’s degree in Business, Retail Management, Operations, or a related field preferred
• Relevant experience is accepted, in lieu of degree.
  
  

Work Experience

• Minimum of 8 years of progressive experience in retail operations.
• Minimum of 3 years supporting multi-unit or regional environments.
• Experience within luxury, premium, or high-volume retail environments strongly preferred.
• Proven experience supporting store openings, operational execution, and field-based teams.
  
  

Core Skills And Attributes

• Strong understanding of retail operations, inventory management, and store systems.
• Ability to connect operational execution to sales performance and client experience.
• Highly organized with the ability to manage multiple priorities, timelines, and stakeholders.
• Strong communication and influencing skills across all levels of the organization.
• Comfortable operating in a fast-paced, high-expectation environment.
• Proficiency in Microsoft Office and retail systems; experience with labor management tools preferred.
• SAP experience is a plus.
  
  

Work Environment & Physical Requirements (For Internal Use Only)

• Ability to travel regularly between stores within the assigned region.
• Ability to stand and walk for extended periods during store visits and operational support.
• Ability to move throughout retail environments, including stockrooms and back-of-house areas.
• Ability to lift and carry materials up to 20 lbs. as needed.
• Ability to sit for extended periods while working at a computer or during meetings.
• Frequent use of a computer, keyboard, and mobile devices.
• Ability to travel by air for store openings, business meetings, and corporate alignment.
  
  

The Company will provide reasonable accommodations to qualified individuals with disabilities unless doing so would result in undue hardship.

Travel

• Ability to travel up to 50% of the time, including frequent travel across the west coast of the United States, with additional travel to Mexico, and Hawaii
  
  

Compensation And Benefits

For individuals hired to work in New York, Moncler includes a reasonable estimate of the salary range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $115,000 to $135,000 per year.

In addition to competitive pay,  the hired candidate will also be eligible for an annual, and a comprehensive benefits package including  medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, 2 community service days, employee discounts, and a retirement plan with employer contribution.

Additional Information 

Background Check

Final candidates will be subject to a background check, in accordance with applicable laws. We encourage applicants to provide a complete and accurate work history throughout the application process. 

Interview Process

Our interview process is designed to provide a comprehensive and engaging experience, allowing us to get to know your experience, capabilities, and potential for success within Moncler.

• Initial Conversation: Talent Acquisition
• Moncler Human Resources: VP, People & Organization
• Department Head: VP, Retail
• HQ Interview: Worldwide Omnichannel Operations Director
• Final Interview: President, Moncler Group Americas
  
  

We aim to keep the process efficient and transparent, with timely communication at each stage.