What are the responsibilities and job description for the Client Advisor - South Coast Plaza position at Moncler?
- Costa Mesa, CA, California
- OUR STORES
- 26146
Job Description
Overview
We are Stone Island
The Role: Client Advisor Keyholder - South Coast Plaza
Your Impact
Qualifications
ADDITIONAL INFORMATION
Moncler Group is an equal employment opportunity employer.
Stone Island includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $24 per hour. In addition to competitive pay, the hired candidate will also be eligible for commission and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue up to 56 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.
We are Stone Island
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life, and our famiglia. The opportunity to follow your own compass.
The Role: Client Advisor Keyholder - South Coast Plaza
At Stone Island, we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for someone to deliver on stage the Stone Island Customer Experience. With passion and authenticity, welcome and guide each Client across our values and heritage, get to know the Client, and advise honestly and genuinely. As the direct and trusted point of reference in store, the Client Advisor Keyholder builds the Stone Island community, establishing and nurturing long-lasting relationships with the Client.
Your Impact
- Engage with clients and ensure the Stone Island Sales and Service standards are embodied consistently
- Drive and exceed individual sales objectives, including KPI’s such as Repurchase Rate, UPT, conversion, and data collection by ensuring the highest level of Customer Service and quality of sales
- Contribute to enhancing team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
- Supervise the sales floor, acting as CEM and floor manager
- Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
- Build and develop long-lasting client relationships using the company’s clienteling program and initiative
- Active client outreach through appointment selling, including follow-up of charge sends/ phone sales and after-sales service
- Attract new clients by acting as a Brand Ambassador through networking within the community
- Support and maintain company visual merchandise presentation standards
- Support in inventory preparation and execution
- Work with all store teams to maintain a professional and productive work environment
- Professionally interacts with all levels of Management and Corporate representatives
- Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and CRM Programs)
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
- Additional responsibilities as assigned
Qualifications
- 3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
- Proven excellent client service skills and commercial mindset
- Previous experience in training and coaching people both in professional and non-professional contexts
- Ability to drive results through others
- Proficient computer knowledge (MS Word, Excel, and Outlook).
- Fluency & sophistication in local language, proficiency in English, while another language is a plus
- Ability to communicate and analyze business needs/trends with senior leadership
- Ability to work in a fast-moving and dynamic environment
- High flexibility and ability to adapt to different customers
- Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays.
ADDITIONAL INFORMATION
All tasks are not limited and/or restricted to this job description. Employee must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.
Moncler Group is an equal employment opportunity employer.
Stone Island includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $24 per hour. In addition to competitive pay, the hired candidate will also be eligible for commission and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue up to 56 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.
Salary : $22 - $24