What are the responsibilities and job description for the PM Front Office Supervisor position at Monarch Place?
Front Desk Supervisor - 3pm - 11pm Evening Shift
Join the welcoming team at Hilton Garden Inn Worcester, a premier 199-room hotel located in the heart of downtown Worcester, MA. We are seeking a dedicated and professional PM Front Desk Supervisor to oversee our front desk operations during the evening shift. This role offers an excellent opportunity to contribute to a positive guest experience while working in a dynamic and supportive environment.
Key Responsibilities:
- Supervise and coordinate front desk activities during the evening shift to ensure smooth and efficient operations
- Greet and assist guests with check-in and check-out procedures, providing exceptional customer service
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations, cancellations, and room assignments accurately
- Support and mentor front desk staff, ensuring adherence to hotel policies and standards
- Maintain accurate records of guest transactions and billing
- Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness
- Enforce security procedures and ensure the safety of guests and staff
- Assist in training new team members and conducting shift handovers
Skills and Qualifications:
- Previous experience in hotel front desk or customer service roles preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently and remain calm under pressure
- Proficiency with hotel management software and MS Office applications
- Flexibility to work 3 p.m. to 11 p.m. shifts, including weekends and holidays
- Professional appearance and positive attitude
At Hilton Garden Inn Worcester, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions are valued. Join us and be part of a team dedicated to creating memorable experiences for our guests.
Requirements: