What are the responsibilities and job description for the Outlet Manager position at Monarch Place?
Outlet Manager – MVP Pub and Picks Restaurant at Sheraton Springfield Hotel (Full-Time)
Join our dynamic hospitality team at the Sheraton Springfield Hotel as an Outlet Manager overseeing MVP Pub and Picks Restaurant. We are seeking a dedicated and experienced professional to lead our food and beverage outlets, ensuring exceptional guest experiences and operational excellence. This is an exciting opportunity to contribute to a renowned hotel brand while advancing your career in a vibrant, customer-focused environment.
Key Responsibilities:
- Oversee daily operations of MVP Pub and Picks Restaurant, ensuring high standards of service, quality, and cleanliness
- Lead, motivate, and manage the outlet staff to deliver outstanding guest experiences
- Develop and implement operational procedures, policies, and standards to optimize efficiency and profitability
- Monitor financial performance, including budgeting, cost control, and revenue management
- Ensure compliance with health, safety, and sanitation regulations
- Handle guest inquiries, feedback, and complaints professionally to maintain high satisfaction levels
- Collaborate with culinary and service teams to create engaging menus and promotional events
- Conduct staff training and development to enhance team skills and knowledge
- Maintain inventory control and manage supplier relationships to ensure quality and cost-effectiveness
- Promote a positive work environment that fosters teamwork, professionalism, and continuous improvement
Skills and Qualifications:
- Proven experience as an Outlet Manager or similar role within the hospitality industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Sound knowledge of food and beverage operations, including health and safety standards
- Financial acumen with experience in budgeting, forecasting, and cost control
- Ability to work under pressure and handle multiple priorities effectively
- Flexibility to work evenings, weekends, and holidays as required
- High school diploma or equivalent; hospitality management degree or related certification preferred
At Sheraton Springfield Hotel, we pride ourselves on creating a welcoming and inclusive environment where our team members can thrive and grow. We offer competitive compensation, ongoing training, and opportunities for career advancement in a vibrant hospitality setting. If you are passionate about delivering exceptional service and leading a talented team, we invite you to apply and become part of our success story.
Requirements: