• Work in conjunction with other employees and departments as part of the Monarch team to:
  • Coordinate with Ticket Sales to assist guests with pre-arrival questions, manage scheduling/waitlists, and communicate weather updates as needed.
  • Coordinate with Vehicle and Slope Maintenance departments on equipment needs and availability.
  • Coordinate with Ski Patrol on weather and snow safety communication.
  • Coordinate with Food and Beverage to ensure lunch preparation, drink inventory, and other food inventory.
  • Coordinate with Volunteer Boot Packers on waivers, tickets, dates, and availability.
• Function as an ambassador of Monarch Mountain and the Cat Skiing Department to.
  • Greet incoming guests and assist with pre-trip needs such as tickets, rentals, beacons, waivers, and lunch menus/dietary needs.
  • Assist guests with post-trip needs such as rentals/beacon returns and retail purchases.
  • Model and share the Monarch "culture" with our guests and employees.
  • Provide professional solutions and courteous assistance in problem solving for both guests and employees.
• Maintain clear communication via two-way radios between Snowcat Operators, Guides, and Patrol Dispatch regarding weather/operational changes or guest needs.
• Work in conjunction with Cat Skiing Manager and guides to maintain clear and thorough avalanche mitigation records through Smart Mountain.
• Work in conjunction with Cat Skiing Manager and guides to maintain clear and thorough records of snow/weather conditions, logs, and updating the daily whiteboard.
• Preform daily housekeeping duties in the yurt such as vacuuming, sanitizing, trash/recycling removal, and gear organization.
• This position may support other divisions based on operation needs including Guest Experience and Hospitality.
• Other duties as assigned. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES:

• Passionate about living and working in a mountain atmosphere.
• Ability to maintain a good attitude and work well with guests and other employees.
• Must always present a professional appearance.
• Can handle fast paced and high-pressure environment.
• Ability to take direction and follow procedures.
• High level of attention to detail
• Can maintain confidential information.
• Follow established policies and procedures, is supportive of our core values, and sets the example for others
• Positive attitude
• Willingness to learn
• Is honest and dependable.
• Great work ethic.
• Great customer service skills.
• Must have excellent computer skills, including a high degree of proficiency in Word and Excel.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS:

• Minimum Age: 18
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• Basic to advanced computer skills.
• Requires sitting in an office setting for extended periods of time, using hands for computer keying, counting money.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

COMPENSATION AND BENEFITS:

• Compensation: Proposed hiring rate starts at $21.00 per hour (actual pay will be adjusted based on experience).
• Benefits: Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)