What are the responsibilities and job description for the Customer Account Specialist position at Monarch IRA?
We are seeking a Customer Account Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Specifics:
- Answer phone calls and respond to texts from customers
- Flexible schedule
- Hours of business are 9:00am - 5:00pm Mountain Time
Salary : $16 - $18