What are the responsibilities and job description for the Spa Specialist position at Monarch Casino Resort & Spa Black Hawk?
Overview
Job Title: Spa Guest Service Specialist (Female/Male)
Salary: $20.00 tips
Status: Full Time
Shift: Day, Swing
On our 23rd floor experience breath taking panoramic mountain views in our Spa, Fitness Center, and Pool. Through innovative treatments and products, the Spa Monarch experience reinvents the future offering 7 totally new unprecedented systems in wellness and spa. Enjoy infused water hand-crafted to enhance your workout recovery in our fitness center featuring TechnoGym equipment with Active Wellness TV. Relax with poolside service in our indoor infinity pool and jetted spas, or relax on our outside sun deck with fire pits and an outdoor jetted spa.
Responsibilities
- Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
- Maintaining a relaxing and calm environment throughout the spa experience.
- Establish a good rapport! Know our spa menu and promotions.
- Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
- Ensure adequate supplies and service during peak hours.
- Continuously clean and sanitize the various areas of the spa and fitness center.
- Maintain par stock levels of towels washcloths, robes and linens, toiletries on vanity area, maintains shampoo, conditioner, and shower gel in the showers.
- Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
- Clean lockers upon guest arrivals and departures.
- Coordinate laundry pickup and delivery between locker, treatment and laundry rooms. Run wash-dry cycles of laundry.
- Maintain cleanliness and sanitization of steam room and place cold towels and water for guest use according to procedures.
- Prepare and stock infused water, herbal teas, snacks, and fruits to guests in sanctuary area.
- Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
- Work with management to improve the guest experience, from guest recovery to outstanding inquiry.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Qualifications
- You are an energetic service focused individual with a passion for providing luxury service.
- Guest service background preferred with excellent knowledge of service standards.
- Solution oriented and guest focused.
- Basic computer skills.
- Polite, confident and patient.
- Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
- Available to work varied shifts when needed, including weekends, holidays.
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
- Growth opportunities available within department/company.
- Access the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.