What are the responsibilities and job description for the Hotel Front Desk Agent position at Monarch Casino Resort & Spa Black Hawk?
Overview
Job Title: Hotel Front Desk Agent
Salary: $20.00/ an hour
Status: Full Time, Part Time
Shift: Varies
Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.
Responsibilities
- Extend a warm and friendly welcome to all guests, both internal and external.
- Offer clear directions and guidance to guests as needed.
- Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
- Manage guest mail with care and accuracy.
- Address guest concerns and feedback, recording comments for follow-up.
- Answer phone calls promptly and courteously.
Qualifications
- High School Diploma preferred.
- Previous hotel/resort experience preferred.
- Must be friendly, approachable, and team-oriented.
- Must have good communication skills.
- Ability to work well with others and alone.
- Must be able to work all shifts, weekends, and holidays.
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
- Growth opportunities available within department/company.
- Access the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays.
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An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.