Program Support Staff (Residential)

Role:

Program Support Staff with a residential focus provides support utilizing peer support training. The main focus of this role is to be the staff on duty for our Peer Respite and Step Up Step Down programs. Duties will include residential support, including one on one and group facilitation, maintaining a health environment, and other duties as assigned. Please be advised that this is an awake overnight position. This position reports to and is evaluated by the Director of Mission Impact.

CURRENT NEED:

• Wednesdays and Thursdays, 10 PM to 7 AM
• Saturdays, 6 AM to 7 PM
• Sundays, 6 AM to 1 PM

Responsibilities:

• Residential Support

• • Welcome guests and visitors to the Step-Up Step-Down and Peer Respite programs, as needed
  • Utilize the language and skills of Peer Support, and will work alongside their team to offer Peer Support to guests in the Step-Up Step-Down/Peer Respite program
  • Support guests with their intake process, as directed by the Director of Mission Impact or the Program Director
  • Support Peer Support program utilization and related activities and groups that support the needs and preferences of the guests in the Step-Up Step-Down and Peer Respite programs
  • Engage in one-on-one Peer Support with guests in the Step-Up Step-Down and Peer Respite programs during their shift
  • Sanitize resident rooms upon move-out and/or preparing rooms for move-in of a resident as needed and/or directed by the Director of Mission Impact or Program Director
  • Maintain the confidentiality of guests and members of Monadnock Peer Support
  • Provide the Director of Mission Impact or Program Director with copies of paperwork related to any and all issues of conflict, complaint or incident
  • Write and review detailed log notes for each resident throughout their shift
  • Support the cleanliness of the program through program/facility maintenance tasks assigned by the Director of Mission Impact or the Program Director by utilizing the language and skills of Peer Support to guide guests in doing their part
  • Support a healthy atmosphere by holding appropriate boundaries with guests in compliance with the policies and procedures of Monadnock Peer Support
  • Maintain a working knowledge of guest and visitor movements in and out of the program

• Other Responsibilities
  • Maintain confidentiality at all times per the Employee Manual
  • Maintain knowledge of area resources and provide them to residents, guests and members as needed
  • Attend appropriate meetings and trainings as directed and required
  • Handle conflict, complaint, and incidents using the principles of peer support
  • Maintain a safe and clean work environment
  • Complete incident reports in a timely manner and submit them to Program Director and/or Director of Mission Impact
  • Demonstrate a commitment to the mission and values of Monadnock Peer Support and support a positive image of the organization in all settings
  • Serve as an ambassador of the organization to other community groups

Requirements:

• 1-2 years of experience in a related field and/or lived experience preferred
• Peer support training preferred
• Knowledge of area community resources
• Experience with Microsoft Suite and some computer skills
• Excellent communication and interpersonal skills
• Good reporting and technical skills.
• Valid Drivers License

MPS is committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees.