E-Commerce Order Fulfillment & Customer Support Associate

If you love cars, enjoy helping others, and want to grow with a motivated and supportive team, we’d love to have you on board. Monaco Motorsports is a rapidly growing e-commerce brand specializing in aftermarket performance and styling parts for BMW, Mercedes-Benz, Audi, and other European vehicles. We’re looking for a detail-oriented, automotive-savvy team member to join our operations department — someone who understands car parts, thrives in a fast-paced environment, and takes pride in delivering exceptional service to our customers.

Responsibilities

1. Order Processing & Fulfillment

• Handle order packing, shipping, and drop-shipping coordination
• Manage receiving, exchanges, and returns
• Upload tracking numbers to the system and provide timely customer updates

2. Customer Service

• Respond to customer emails, calls, and social media messages professionally
• Ensure all inquiries are answered by the end of each business day
• Verify all orders are accurately submitted to the correct supplier daily
• Handle complaints, damage reports, and return requests with professionalism
• Communicate disputes or issues to the Product Manager promptly for resolution
• Encourage happy customers to leave positive Reviews post-purchase
• Request customer photos of installed parts (UGC) for marketing content
• Maintain a polite, brand-consistent tone across all communication channels

3. Sales & Social Management

• Engage with product inquiries via email, phone, and social media
• Identify and contact influencers or affiliates for marketing collaborations
• Forward wholesale or partnership opportunities to the Product Manager

4. Excel / Google Sheets & Reporting

• Keep all assigned trackers up to date daily
• Maintain the Returns Tracker, Inventory Tracker, and Supplier Order Tracker

Qualifications

• Automotive knowledge is required — must be familiar with aftermarket parts, fitment, and vehicle makes/models (BMW, Mercedes, Audi, etc.)
• 1–2 years of experience in e-commerce, customer service, or order fulfillment
• Excellent written and verbal communication skills
• Strong attention to detail and time management
• Proficiency with Google Sheets (or Excel)
• Experience with BigCommerce, Shopify, or similar platforms is a plus

Why Join Monaco Motorsports?

• Work in the heart of the automotive aftermarket industry
• Join a passionate team that lives and breathes European performance
• Growth opportunities as the company expands into new product lines and channels
• Dynamic, fast-paced, and collaborative work environment