Information Technology Manager PMO -- VH IT Program Management Office -- Northgate-400 Association D

Job Summary

The IT Manager at Vandalia Health will play a pivotal role in managing, leading, and collaborating with a diverse team of IT professionals, both on-site and remotely. The responsibilities include overseeing the design, implementation, and maintenance of healthcare IT systems to support Vandalia Health's operational efficiency and support quality outcomes. The IT Manager will collaborate with cross-functional teams, ensuring IT solutions align with healthcare objectives, leading projects, and serving as an escalation point for complex issues. Their leadership is crucial for mentoring and developing team members, fostering a culture of continuous improvement, and ensuring compliance with healthcare regulations in a matrixed organization.

Responsibilities

1. Oversee and support daily operations for a team of IT professionals. Collaborate with IT Leadership, vendors, and external partners to evaluate and implement technologies aligned with priorities and standards, ensuring compliance with relevant healthcare IT policies and procedures.

2. Oversees design, implementation, and maintenance of healthcare IT Systems.

3. Ensures IT Solutions align with healthcare objectives, leading projects.

4. Pivitol for mentoring and developing team members, fostering a culture of continuous improvement within scope of work. Embraces Change.

5. Manage and maintain within the budget for assigned areas, allocate funds, and prepare budget based on business objectives.

6. Effectively and efficiently manage the PR/PO process, as well as vendor negotiations and invoice approval.

7. Contributes to strategic organizational initiatives. Supports and accountable for aligning organizational strategies and goals.

8. Ensure compliance with regulatory agencies and departmental standards for staff development, training, and orientations.

9. Collaborate with cross-functional teams to align IT solutions with business needs.

10. Manage incidents, service requests, "run and maintain," and projects with a focus on timely delivery and quality standards.

11. Serve as an escalation point for complex IT issues, efficiently troubleshooting and resolving problems.

12. Exhibits creativity and innovation. Promote an environment that fosters a collaborative and learning-focused culture.

13. Stay updated on industry trends and emerging technologies, making informed recommendations for Vandalia Health's IT impact.

14. Adhere to and promote the organization's cybersecurity policies and industry best practices in performing job duties.

15. Manage and maintain call schedules.

16. Proactively identify potential challenges and barriers.

17. On call as required, available to support as needed, undertake any other duties as assigned.

18. Support the designated IT leader by analyzing team performance against published SLAs and ensuring standards are met.

19. Initiate and lead the contract review process, actively participating in negotiations with vendors.

20. Resolve resource management/allocation conflicts.

21. Effectively communicate based on the audience and their level of understanding, including propagation of key messages to internal team members.

22. Manage personnel lifecycle, encompassing interviews, hires, and training for new employees. Additionally, conduct annual performance reviews, set SMART goals, and provide constructive feedback. Implement performance improvement plans, including progressive disciplinary actions as necessary.

23. Skillfully and effectively facilitate team and business owner meetings, delivering well-organized presentations. Communicate difficult/sensitive information tactfully and discreetly.

Competencies

Adapts to Change

Maintaining effectiveness and an optimistic perspective when experiencing key changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Supports others in their adjustment to change.

Builds Meaningful Work Relationships

Developing and using collaborative relationships

Communicates Effectively

Taking initiative to clearly convey information and ideas through formal and informal communication. Presents material to individuals or groups in a manner that respects diversity, engages the audience, and helps them understand and retain the message. Listens for meaning and attends to both verbal and non-verbal communication of others.

Customer Service

Ensuring that the customer perspective is a motivating force behind business decisions and activities; crafting and implementing service practices that meet customers' internal partners, and own organization's needs.

Fosters Innovation

Generating innovative solutions in work situations; trying different and novel ways to deal with opportunities and issues; encouraging experimentation with new ways to solve work issues and seize opportunities.

Influences Others

Identifying and pursuing opportunities with others; using effective influencing approaches for choosing a course of action or developing appropriate solutions in partnership with stakeholders; taking action that is consistent with available facts, constraints, and probable consequences.

Makes Informed Decisions Using Critical Thinking

Identifying and understanding potential issues, key stakeholders, and opportunities; comparing data form different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking actions that are consistent.

Plans and Organizes

Establishing courses of action for self and others to ensure that work is completed in an efficient, effective, and timely manner.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

• Bachelor's Degree (Required) Minimum of 3 years’ experience with direct management responsibilities in the IT related field and a minimum of 4 years of expert or technical knowledge in the respective area. Healthcare IT experience preferred.

Credentials

Work Schedule: Varies

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart guy.stewart@vandaliahealth.org