Financial Counselor -- PATIENT FINANCIAL SERVICES -- Mon Harrison Neighborhood Hospital

Job Summary

Increase receipts for the organization by developing for each patient the most advantageous method of payment whether it be by his or her own means or through the use of an available agency.

Responsibilities

• Review certain reservation and admission information. Call the patient or patient's family to obtain missing information.
• Develop for each patient the most advantageous method of payment.
• See every private pay patient to determine method of payment.
• Screen and record patient information to determine charity eligibility.
• Give budget/charity application to the Financial Manager for review.
• Attach financial counseling notes inside of the appropriate ledgers. Keep Patient Accounts aware of the status of each account.
• Refer Medicaid eligibility cases to the on-site Medicaid eligibility representative. Make other outside agency referrals as needed.
• Coordinate and assist with adoption procedures/nursing home placement.
• Render assistance on referrals for high-cost procedures in problem financial cases.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Knowledge, Skills & Abilities

Experience: 5 - 7 Years accounts receivable, collection, and third party reimbursement experience

Obtain a WV Path certification within 45 days of hire

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Education

• High School Diploma or GED

Credentials

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Mon Harrison Neighborhood Hospital

Location of Job: WV:Bridgeport:Mon Harrison Neighborhood Hospitalital

Talent Acquisition Specialist: Tara D. Larew tara.larew@vandaliahealth.org