What are the responsibilities and job description for the Office Administrator position at MOMENTUM TREE EXPERTS LLC?
Benefits:
Office Administrator (Primarily Remote)
Full-Time • Momentum Tree Experts • Hybrid Role
Overview:
Momentum Tree Experts is a high-end, Tree Care Industry Association Accredited tree service focused on serving others and performing tree care consistently at a high level of integrity and excellence. We are seeking a highly organized Office Administrator who will serve as the backbone of our office operations. This role manages phone calls, scheduling, client communication, and administrative organization to ensure a smooth, professional experience for every client and a well-supported field team. This person, while “behind the scenes” often, is perhaps one of the most critical parts of the team. For many people this is the person that represents the business to any first time caller and often has regular engagements with the clients prior to them even seeing our operations or meeting someone in person. It is essential that this person has genuine care for other people and expresses it well and consistently and is able to navigate challenging situations while still maintaining compassion and respectful conduct!
This position is primarily remote and will require occasional in-person meetings. As the company grows, there may be opportunities for expanded roles with greater responsibility that include more in-person involvement. These opportunities are optional and part of long-term professional development, not a requirement of this role.
Key Responsibilities
Client Communication & Phone Support
Answer incoming phone calls promptly, professionally, with warmth and kindness
Capture new leads accurately and enter them into CRM
Schedule estimates, follow up on quotes, and send confirmations
Communicate scheduling updates, expectations, and next steps to clients
Handle rescheduling, client questions, and concerns with clarity and composure
Scheduling & Coordination
Build and manage quote schedules for sales appointments
Schedule work orders and coordinate calendars for crews and equipment
Assist with equipment rentals and schedule adjustments
Maintain efficient daily and weekly scheduling workflows
Office Organization & Administrative Support
Maintain organized digital filing systems (work orders, MissDig records, client files, receipts, etc.)
Submit MissDig tickets accurately and on time
Prepare payroll support documentation (time tracking review, PTO entries, holiday hours)
Track equipment rentals, maintenance notes, and job-related documentation
Maintain organized records across all office systems
Operational Support
Send client updates, reminders, and pre-written communication templates
Assist with proposal preparation and document delivery
Support bookkeeping with clean documentation and record organization (no accounting required)
Ensure day-to-day office operations run smoothly through proactive planning and follow-through
Required Skills & Traits
Highly organized, dependable, and detail-oriented
Strong written and verbal communication skills
Excellent time management and prioritization abilities
Comfortable working independently without constant oversight
Professional, friendly, and solution-oriented
Strong sense of ownership and responsibility
Preferred Experience
Experience using Google Sheets, Google Docs, and Google Drive
Experience in office administration, scheduling, or customer service
Familiarity with service-based or field-service businesses
Willingness to learn arboriculture-related terminology and systems
What Success Looks Like
Communications with clients always project consistent warmth and a willingness to help whenever possible.
Schedules are accurate, efficient, and clearly communicated
MissDig tickets and documentation are filed correctly and on time
Office systems remain organized and reliable
Clients experience a smooth, professional process from first call to job completion
Compensation
Hybrid role, majority remote
$23–$30 per hour based on experience and abilities
PTO and paid holidays
Paid training and onboarding
Clear expectations
Predictable day time schedule with no weekends or nights
Growth opportunity for promotion to office manager
Future offerings for health and retirement as company grows
- Opportunity for advancement
- Paid time off
- Training & development
Office Administrator (Primarily Remote)
Full-Time • Momentum Tree Experts • Hybrid Role
Overview:
Momentum Tree Experts is a high-end, Tree Care Industry Association Accredited tree service focused on serving others and performing tree care consistently at a high level of integrity and excellence. We are seeking a highly organized Office Administrator who will serve as the backbone of our office operations. This role manages phone calls, scheduling, client communication, and administrative organization to ensure a smooth, professional experience for every client and a well-supported field team. This person, while “behind the scenes” often, is perhaps one of the most critical parts of the team. For many people this is the person that represents the business to any first time caller and often has regular engagements with the clients prior to them even seeing our operations or meeting someone in person. It is essential that this person has genuine care for other people and expresses it well and consistently and is able to navigate challenging situations while still maintaining compassion and respectful conduct!
This position is primarily remote and will require occasional in-person meetings. As the company grows, there may be opportunities for expanded roles with greater responsibility that include more in-person involvement. These opportunities are optional and part of long-term professional development, not a requirement of this role.
Key Responsibilities
Client Communication & Phone Support
Answer incoming phone calls promptly, professionally, with warmth and kindness
Capture new leads accurately and enter them into CRM
Schedule estimates, follow up on quotes, and send confirmations
Communicate scheduling updates, expectations, and next steps to clients
Handle rescheduling, client questions, and concerns with clarity and composure
Scheduling & Coordination
Build and manage quote schedules for sales appointments
Schedule work orders and coordinate calendars for crews and equipment
Assist with equipment rentals and schedule adjustments
Maintain efficient daily and weekly scheduling workflows
Office Organization & Administrative Support
Maintain organized digital filing systems (work orders, MissDig records, client files, receipts, etc.)
Submit MissDig tickets accurately and on time
Prepare payroll support documentation (time tracking review, PTO entries, holiday hours)
Track equipment rentals, maintenance notes, and job-related documentation
Maintain organized records across all office systems
Operational Support
Send client updates, reminders, and pre-written communication templates
Assist with proposal preparation and document delivery
Support bookkeeping with clean documentation and record organization (no accounting required)
Ensure day-to-day office operations run smoothly through proactive planning and follow-through
Required Skills & Traits
Highly organized, dependable, and detail-oriented
Strong written and verbal communication skills
Excellent time management and prioritization abilities
Comfortable working independently without constant oversight
Professional, friendly, and solution-oriented
Strong sense of ownership and responsibility
Preferred Experience
Experience using Google Sheets, Google Docs, and Google Drive
Experience in office administration, scheduling, or customer service
Familiarity with service-based or field-service businesses
Willingness to learn arboriculture-related terminology and systems
What Success Looks Like
Communications with clients always project consistent warmth and a willingness to help whenever possible.
Schedules are accurate, efficient, and clearly communicated
MissDig tickets and documentation are filed correctly and on time
Office systems remain organized and reliable
Clients experience a smooth, professional process from first call to job completion
Compensation
Hybrid role, majority remote
$23–$30 per hour based on experience and abilities
PTO and paid holidays
Paid training and onboarding
Clear expectations
Predictable day time schedule with no weekends or nights
Growth opportunity for promotion to office manager
Future offerings for health and retirement as company grows
Flexible work from home options available.
Salary : $23 - $30