Quality Technician

Job Title: Quality Technician

FLSA Status: Non-Exempt

Job Summary

Communicate expectations clearly, triage tasks appropriately, and train employees on the latest product standards. They also ensure that safety protocols are followed and report quality metrics to other members of the management team.

Key Responsibilities 

• Plans and develops the Quality Assurance Technicians to support Manufacturing in such activities as, but not limited to; Blue print reading, use of Measurement Equipment, Receiving Inspection, In-process inspections, Final Inspection, Dock Audits, 1st Articles, In-process Audits, and Inspection methods. Develops with QA/CI Manager, improvement metrics for Quality Department per area of supervision. 
• Plans and/or develops proper training for QA Technicians as needed. Interviews and selects applicants for the department when needed. Responsible for ensuring timely input of information into the time and attendance system to assist Payroll in the preparation of the hourly payroll. Conducts annual performance reviews for employees in the department, completes the review form and makes recommendations for training, improvement plans, wage adjustments, promotions, demotions, terminations, layoff, etc. Ensures all disciplinary and personnel management issues are handled in accordance with company policy.  
• Responsible to lead teams in External Customer complaints in Root Cause Analysis (RCA), Corrective Actions, and verification/lesson learned. 
• Confers with other members or leads teams of management, supervision, and general workforce to drive/implement standardized work in manufacturing and/or support processes with the intent of reducing internal nonconforming product or rework. 
• Reviews and analysis’s data of production, quality, and other appropriate operational reports to determine causes of nonconformity with product specifications and/or operational or production problems.
• Plans and administers Capability studies and GR&R’s as needed or required to determine initial and/or ongoing capability of processes for improvement. 
• Develops and follows Tactical/Strategic Plans as set forth by the QA/CI Manager. Develops budgets and cost control measures for Quality Department (of specific building). 
• Serves as the liaison between the company and customers for resolution of quality problems and overall goodwill. Manages the Customer Return/Complaint process and ensures all appropriate containment, root cause, corrective actions and verification actions are taken and followed through to completion. Represents the voice of the customer to the Manufacturing Floor.
• May serve as the liaison between the company and external providers for resolution of quality problems and overall goodwill. Manages the External provider CA process. Represents the voice of the customer to the External provider.
• Must be knowledgeable in the effective use of Lean Six Sigma (LSS) tools and concepts to assist in process improvements as required. Serve as an active participant in LSS programs that promote continuous improvement. 
• Must be knowledgeable in ISO Standards and objectives to maintain and reinforce as needed
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in Engineering, Business or related field OR the equivalent combination of education, functional training and experience required
• 3-5 years progressive experience in Quality or related areas including a minimum of 1-3 years supervisory experience required
• Computer literate. Microsoft Office proficiency required.
• Knowledge of multiple problem-solving methods (i.e. Six Sigma, Statistical Process Control, etc.)
• Knowledge of Blue Print Drawings and GD&T as applicable
• Ability to deliver presentations preferred

Physical and Environmental Conditions 

• Exposure to load noises
• Regularly required to sit, stand, bend, reach, climb and move about the facility
• Regularly operates a computer, computer accessories and phone equipment
• Required to occasionally lift up to 50 lbs.
• Occasionally stoops, kneels, reaches and carries