Entry Level Assistant Manager

Momentum Management Analytics, a professional sales and business consulting firm, is hiring an Entry Level Assistant Manager to strengthen Frontier’s presence in Meriden. The Entry Level Assistant Manager supports team coordination, maintains operational integrity, and helps households choose the right Frontier internet plan, cell phone, or wireless device with clarity, care, and just the right amount of tech-savvy confidence.

As an Entry Level Assistant Manager, we'll equip you with a comprehensive understanding of Frontier's service delivery—because you can't lead a team through territory you don't know yourself. The Entry Level Assistant Manager learns the specifics of devices and internet plans to deliver assistance that simplifies the complex, reinforces customer trust, and supports your team in hitting their targets.

Entry Level Assistant Manager Responsibilities:

• Conduct knowledgeable, professional sales through conversations with decision makers and local consumers regarding Frontier’s advancements and advantages.
• Oversee daily team operations to ensure customer interactions consistently align with Frontier’s brand standards, compliance protocols, and service expectations.
• Complete account follow‑ups to verify service activations, monitor internet performance, and confirm satisfaction with new device features and connectivity upgrades.
• Analyze account health and performance metrics to identify opportunities for retention, optimize service delivery, and improve overall customer outcomes.
• Resolve escalated billing or service inquiries by applying adjustments, clarifying policies, and ensuring timely resolution through proper support channels.
• Support onboarding and training of new associates by reinforcing Frontier compliance standards, device return procedures, and customer data security requirements.
• Collaborate with senior leadership to refine sales strategies, monitor productivity, and align execution with Frontier’s latest product launches and service campaigns.

Entry Level Assistant Manager Qualifications:

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, Technology, or related field preferred.
• Experience in customer support or sales, ideally within telecommunications, internet services, or subscription‑based industries.
• Strong communication and problem‑solving skills with the ability to explain Frontier service options, resolve account concerns, and build customer trust.
• Proficiency in CRM platforms, Microsoft Office Suite, and digital tools to manage accounts, track engagement, and streamline Frontier workflows.
• Demonstrates leadership potential by motivating and guiding frontline associates.
• Explains Frontier’s wireless and internet solutions in clear, customer-friendly terms.
• Maintains a polished, professional presence that builds instant trust with customers.
• Handles technical and service questions with steady patience and accurate guidance.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person

Salary : $50,000 - $60,000