What are the responsibilities and job description for the Guest Service Associate - Launch Woburn position at Momentum Enterprises?
Guest Service Associate - Launch Trampoline Park (Woburn)
First face, first impression. Launch Family Entertainment in Woburn is hiring Guest Service Associates to welcome every guest, get them set up with tickets and waivers, and keep the front of the park running smoothly, laser tag included.
Pay: $15.25–$17.00/hour, based on experience
Schedule: Part-time, flexible schedule.
What you'll do:
- Greet guests and process tickets, bookings, merchandise, and gift card sales
- Assist with waiver completion and verification
- Handle payments and manage an accurate cash drawer
- Get guests set up with wristbands and footwear before they jump
- Coordinate and monitor laser tag to keep it safe and fun
- Keep redemption, arcade, and front-end areas clean, stocked, and organized
- Handle opening and closing procedures and checklists
- Report guest concerns, comments, or facility issues to your supervisor
What we're looking for:
- A hardworking team player who's willing to pitch in wherever needed
- Prior cashier or customer service experience a plus, not required
- Clear, friendly communication with guests and coworkers alike
What you get:
- Paid training and a real path to advancement
- Retirement savings for all employees
- Perks across Momentum's brands: My Gym, Launch, Retro Fitness, Club Elevate, Wimbledon, The Newport Venture
Launch Family Entertainment, Woburn MA. Powered by Momentum Enterprises. Equal opportunity employer.
Salary : $15 - $17