What are the responsibilities and job description for the Office Administrator position at Moments Matter Therapy?
Front Desk Receptionist
Position Overview: Moments Matter Therapy is seeking fulfillment of a full-time role that will contribute to both the front and back end of our practice. This involves orchestrating client calls, managing billing processes, providing dedicated client support, and ensuring the support of our practice overall. Must have experience in medical office setting with scheduling and billing.
About Moments Matter Therapy: Here at Moments Matter Therapy, we believe in creating the best atmosphere for our clients and therapists, as well as giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. Our visionary pursuit is to eradicate mental health stigma by fostering awareness, instilling appreciation, and promoting the acceptance of mental health in all its dimensions. We are a fun, dynamic, and collaborative team that values our working relationships and helping improve the mental health and wellness of our communities.
Reports to: Leadership Team
Duties/Responsibilities:
- Manage intake and other client contacts
- Check insurance benefits for new and established clients
- Support the billing department in sending and rectifying claims
- Manage intake documentation collection prior to the initial session and ensure that electronic health records are up-to-date and accurate.
- Assume responsibility for the upkeep of office equipment
- Regular and reliable attendance and prompt arrival to work are required
- Attend monthly team meetings and training as directed by Moments Matter Therapy
- Passion for collaborating with others and helping our team members grow and learn
- Other duties as may be assigned by the director
Qualifications and Skills:
- Embrace Moments Matter Therapy’s mission, vision, and values with enthusiasm and dedication
- Exhibit impeccable punctuality, recognizing the importance of timely reporting to work as a cornerstone of professional reliability
- Showcase a high level of organizational acumen and meticulous attention to detail, contributing to the seamless functioning of our operations
- Excel as a collaborative team player, fostering an environment where synergy and mutual support propel the entire team forward
- Undertake assigned tasks with a self-directed and independent approach, demonstrating initiative and resourcefulness
- Exhibit exemplary written and verbal communication skills, coupled with a refined interpersonal finesse that enhances professional interactions on behalf of the practice
- Adept at swiftly transitioning between tasks with precision, ensuring that needs are met promptly and tasks are being completed thoroughly
This position is perfect for you if you’re:
- Committed to the synergy of our practice's mission, vision, and values
- Thriving on teamwork, finding joy in assisting others, and contributing to the growth of the practice
- Advocating for social justice and actively engaging in anti-racism work, embodying our commitment to inclusivity and equality
- Bringing a creative spirit to the team, actively participating in meaningful work and enthusiastically advancing our mission to make wellness a grounded and accessible practice
- Possessing excellent customer service skills, ensuring clients feel valued and supported
- Demonstrating adeptness in independently resolving issues, showcasing a proactive approach to problem-solving
- Exhibiting a talent for addressing client concerns
- Ensuring smooth operations and contributing to the efficiency of our practice
- Welcoming and embracing both direct and constructive feedback, using it as a catalyst for personal and professional growth
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Paid time off
Application Question(s):
- What motivated you to apply for this position, and what about the role or our organization particularly interests you?
Experience:
- Medical office: 2 years (Preferred)
Work Location: In person
Salary : $12 - $16