What are the responsibilities and job description for the Client Support Specialist - Events position at Momentive Software?
Job Description
POSITION OVERVIEW
Reporting to the Director of Event Operations, the Client Support Specialist in Events Technology is Momentive's primary frontline resource for clients using our events technology and AV systems. This is a hybrid role that blends remote technical support, periodic onsite client training, and in-office equipment testing — ensuring clients have a seamless experience before, during, and after their events. The ideal candidate thrives in a fast-paced environment, builds strong client relationships, and brings a passion for technology in the live events and production space.
Core Responsibilities
Remote Client Support
Qualifications
Required
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
POSITION OVERVIEW
Reporting to the Director of Event Operations, the Client Support Specialist in Events Technology is Momentive's primary frontline resource for clients using our events technology and AV systems. This is a hybrid role that blends remote technical support, periodic onsite client training, and in-office equipment testing — ensuring clients have a seamless experience before, during, and after their events. The ideal candidate thrives in a fast-paced environment, builds strong client relationships, and brings a passion for technology in the live events and production space.
Core Responsibilities
Remote Client Support
- Serve as the primary point of contact for client inquiries related to events technology, AV systems, and software platforms via phone, email, and ticketing systems.
- Diagnose and resolve technical issues remotely in a timely and professional manner.
- Maintain detailed records of support interactions, troubleshooting steps, and resolutions.
- Escalate complex issues to internal technical teams when necessary and follow through to resolution.
- Travel to client sites to deliver hands-on training sessions on software platforms and AV/events technology.
- Develop and maintain training materials, user guides, and documentation tailored to client needs.
- Build strong client relationships through consultative, in-person engagement.
- Identify opportunities to improve the client experience and relay feedback to internal teams.
- Report to the Philadelphia office to assist in testing, configuration, and quality assurance of AV and events technology equipment ahead of deployments.
- Collaborate with internal events and technical teams to ensure equipment is event ready.
- Troubleshoot hardware and software issues identified during testing cycles.
Qualifications
Required
- 1–3 years of experience in a technical support, helpdesk, or client-facing technology role.
- Familiarity with AV systems, events technology, or production environments.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical clients.
- Comfortable with occasional travel (approximately once per month)
- Experience with ticketing/CRM platforms (e.g., Zendesk, Salesforce, HubSpot).
- Knowledge of event production workflows or live event environments.
- CompTIA A , Network , or similar certifications a plus.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.