SweatHouz- Director of Sales and Operations

ABOUT SWTHZ 

SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. 

JOB SUMMARY 

The Director of Sales & Operations for SWTHZ locations will oversee and guide the performance of leaders across our California and Florida SWTHZ location(s). This leadership position focuses exclusively on ensuring SWTHZ locations achieve operational excellence, exceed revenue targets, and provide exceptional customer experiences. The role will drive the implementation of strategies that enhance brand growth and streamline operations, positioning SWTHZ as a leader in the industry. 

ESSENTIAL DUTIES & RESPONSIBILITIES a

• Drive Operational Excellence: Develop and implement systems, processes, and standards to ensure all SWTHZ locations operate efficiently and consistently, delivering exceptional customer experiences.
• Achieve Revenue Growth: Lead the development and execution of sales strategies to meet and exceed revenue targets across all SWTHZ locations.
• Analyze Performance Metrics: Monitor key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement, ensuring actionable insights are implemented effectively.
• Standardize Customer Experience: Establish and maintain high operational standards to ensure a consistent and premium customer journey across all locations.
• Optimize Location Performance: Collaborate with location leaders to troubleshoot challenges, implement solutions, and drive location-level success.
• Leadership Development: Mentor and coach Regional and Area Managers to build high-performing, results-oriented teams aligned with company objectives.
• Develop Succession Plans: Identify and cultivate high-potential leaders within the organization to ensure a SWTHZ talent pipeline and seamless leadership transitions.
• Strategic Planning: Partner with the executive team to develop and execute strategies that align with long-term business goals and support the company’s growth trajectory.
• Collaborate for Brand Growth: Work with marketing team to design and execute campaigns that drive traffic, increase memberships, and enhance overall brand visibility.
• Innovate for Scalability: Identify and implement best practices to support the scalability of the SWTHZ brand as it expands into new markets.
• Foster a Results-Driven Culture: Cultivate a culture of accountability, innovation, and continuous improvement across all levels of the organization.
• Financial Oversight: Monitor financial performance, ensuring locations meet profitability goals and operate within established budgets.
• Enhance Member Retention: Design and oversee programs aimed at improving member engagement, satisfaction, and long-term retention.
• Operational Troubleshooting: Act as the primary escalation point for operational challenges, working closely with location teams to implement resolutions effectively.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum of 10 years in operations or sales leadership, preferably in multi-unit fitness, wellness, or a related field.
• Bachelor’s degree required; MBA or advanced degree is an asset.
• Experience in scaling operations and leading geographically distributed teams.
• Track record of achieving revenue and performance goals in a customer-focused environment.

ESSENTIAL SKILLS

• Demonstrated ability to drive sales growth through innovative sales strategies
• Analytical skills with a focus on data-driven decision-making
• Excellent communication skills
• Time management 
• Customer service and troubleshooting skills
• Leadership skills

COMPETENCIES

• Strategic Leadership: Driving growth, scaling operations, and aligning teams with long-term business objectives.
• Analytical Decision-Making: Leveraging data to optimize performance and guide strategy.
• Sales and Revenue Growth: Implementing innovative strategies to exceed revenue and membership goals.
• Leadership Development: Mentoring teams and planning for succession to build high-performing talent.
• Operational Excellence: Streamlining processes, ensuring consistency, and enhancing customer experiences.

PHYSICAL REQUIREMENTS/ENVIRONMENT

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching. 
• Frequent repetitive movements. 
• Continuous exposure to moderate noise. 
• Frequent walking and standing on hard surfaces. 
• Frequent movement, lifting or carrying of weight up to 50 pounds. 
• Frequent exposure to dust, chemicals, and cleaning solutions

LOCATION REQUIREMENTS

• This role is based in the Los Angeles area. Regular travel between locations and to Florida is required.
• This position is primarily onsite at our studio locations. Applicants must have reliable transportation to fulfill the travel requirements of the role. 

Pay Transparency: $130,000/yr bonus

SWTHZ is proud to be an equal opportunity employer. We commit ourselves to inclusivity across race, gender identity, sexual orientation, religion, body size, disability, age, and class - in everything we do.