Telesales Representative

JOB SUMMARY:

The Telesales Representative is responsible for building and maintaining relationships with venue partners through outbound and inbound communication efforts. This role supports advertising and promotional campaigns by negotiating space rental agreements, confirming location and station information, maintaining accurate database records, and ensuring timely completion of lease documentation. The Telesales Representative serves as a key point of contact for customers and venue partners, providing professional customer service while supporting campaign execution and operational goals.

Backup Coverage:

The Telesales Representative provides backup support to other Telesales Representatives and supports the Telesales department as needed to ensure continuity of operations, customer communication, campaign execution, and data accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Sets appointments via phone calls and other forms of communication to negotiate space rental prices for advertisements and promotions.


• Writes lease agreements and builds strong customer relationships with just a few phone calls.


• Resolves customer concerns in a calm, professional manner.


• Update location profile data to ensure data base accuracy


• Completes lease forms and agreements


• Maintains work areas and office in clean and orderly manner.


• Develops an accurate and in-depth knowledge of all aspects of the business, particularly in areas such as rent and pricing information.


• Remains up to date of assigned campaign status of all lease projects


• Seeks educational opportunities and self-improvement for personal growth and development.

REQUIRED SKILLS/EXPERIENCE: 

• At least one (1) year of sales and customer service experience preferred.


• High school diploma or general education degree (GED); or equivalent experience.


• Ability to write routine correspondence and speak effectively with customers.


• Working knowledge of applicable leasing laws and other legal issues affecting property management.


• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.


• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.


• Remain calm and professional in stressful situations.


• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.


• Must be able to work independently and productively with minimum supervision.


• Recognize problems, identify possible causes and resolve routine issues.


• Ability to establish and maintain professional atmosphere for employees, clients and customers.


• Knowledge of relationship management and contract management systems; word and database processing software (Word and Excel); and electronic mail and internet software (Outlook).

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is primarily office-based in a professional setting with a moderate noise level due to ongoing employee communication and phone activity. This role requires regular use of standard office equipment, including computers, headsets, and telephones, as well as frequent interaction with internal and external teams in a collaborative, fast-paced environment.