Account Services Manager

POSITION SUMMARY

The Account Manager is responsible for supporting and coordinating client projects from initiation through completion. This role involves serving as a key point of contact for clients, managing timelines, and collaborating with internal teams to ensure deliverables are accurate, timely, and aligned with client expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the planning and execution of in-store marketing programs
• Monitor and manage project timelines, budgets, and deliverables
• Communicate regularly with clients to provide status updates and collect feedback
• Coordinate with internal teams, including creative, production, and logistics, to ensure smooth project execution
• Track inventory levels and support fulfillment efforts
• Maintain and update project management systems and contribute to reporting
• Identify, troubleshoot, and help resolve project issues as they arise
• Provide general administrative and operational support to the Program Director and project team as needed

REQUIRED SKILLS / EXPERIENCE

• 1–3 years of experience in project coordination, account management, marketing support, or a related field
• Strong written and verbal communication skills with a solution-oriented mindset
• Ability to manage multiple projects simultaneously in a fast-paced environment
• High attention to detail with strong follow-through skills
• Proficiency in Microsoft Office, particularly Excel and Outlook; familiarity with tools such as SharePoint or Workfront is a plus
• Positive, collaborative, and team-focused attitude
• High school diploma required; college degree preferred
• Ability to travel occasionally and successfully pass a color vision test, if applicable

BENEFITS

• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance and Employee Assistance Program (EAP)
• Flexible spending accounts
• Paid time off
• Monday–Friday schedule with 8-hour shifts
• Hybrid remote work environment (based in Katy, TX)

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory duties; however, it requires leadership in coordinating cross-functional teams and guiding internal resources to ensure high-quality project delivery.

PHYSICAL DEMANDS

This role involves regular sitting and computer use, with occasional standing or walking. Required vision abilities include close vision, color vision, and the ability to adjust focus. The employee may occasionally be required to lift up to 10 pounds.

WORK ENVIRONMENT

The work environment is generally moderate in noise level and may include time spent in field locations and direct interaction with clients. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have at least 1–3 years of experience in project coordination, account management, or marketing support?
• Can you briefly describe a project you've managed or supported from start to finish, including your role and the outcome?
• Have you previously worked with cross-functional teams (e.g., creative, production, logistics)? If yes, please provide an example.
• Have you worked directly with clients in industries such as retail, C-Store/fuel, QSR, CPG, or advertising? If so, please specify.
• How would you rate your proficiency with Microsoft Excel and Outlook? (Beginner, Intermediate, Advanced)
• Have you used any project tracking tools such as SharePoint, Workfront, or similar? If yes, which ones and in what capacity?
• Have you had direct communication with clients in a past role? If so, how did you manage client expectations and feedback?
• How do you handle difficult or unclear client feedback, and can you share an example of how you navigated that situation?
• What is your desired salary range for this role?
• When would you be available to start if selected?

Work Location: In person