What are the responsibilities and job description for the Lodge Front Desk Clerk position at Mole Lake Casino Lodge & Event Center?
Duties & Responsibilities:
- Performs all functions necessary for registration and assignment of rooms.
- Checks out guests and receives all room payments.
- At check out time file guest folio with registration form.
- Receives and directs phone calls and messages.
- Make complete reservations and give guests confirmation number.
- Administers wake up calls.
- Communicates with housekeeping on checkouts.
- Prints hotel backup reports upon emergencies.
- Complete cashier close-out process.
- Maintains all related records.
- Assists customers in gift shop as needed.
- Run night audit procedures.
- Other duties assigned.
Qualifications:
- Must be at least 18 years of age.
- Two forms of ID, one of which must be a photo ID.
- Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy
- Must pass a background investigation.
- Successfully complete a 60-day introductory period
- Ability to operate a computer keyboard; computer experience preferred.
- Ability to walk, stand, and sit for extended periods of time.
- Ability to communicate effectively, both orally and in written form.
- Ability to handle and count cash.
- Exceptional customer service skills
- Preference given to person with hotel experience.
- Must be able to interact well with the public as well as coworkers.
- Native American preference is granted according to P.L. 93-638.
Uniform:
- Black pants (pocket-less or pockets sewn shut)
- Black shoes (no open toe)
- Provided uniform shirt
- Clean and well-groomed appearance
- Sokaogon Gaming Commission (SGC)-issued Gaming License/ID Badge
General Schedule:
Thursday-Monday
11:00pm - 7:00am
This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug and alcohol screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15