Front Desk Clerk

• Performs all functions necessary for registration and assignment of rooms.
• Checks out guests and receives all room payments.
• At check out time file guest folio with registration form.
• Receives and directs phone calls and messages.
• Make complete reservations and give guests confirmation number.
• Administers wake up calls.
• Communicates with housekeeping on checkouts.
• Prints hotel backup reports upon emergencies.
• Complete cashier close-out process.
• Maintains all related records.
• Assists customers in gift shop as needed.
• Other duties assigned.

• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy
• Must pass a background investigation.
• Successfully complete a 60-day introductory period
• Ability to operate a computer keyboard; computer experience preferred.
• Ability to walk, stand, and sit for extended periods of time.
• Ability to communicate effectively, both orally and in written form.
• Ability to handle and count cash.
• Exceptional customer service skills
• Preference given to person with hotel experience.
• Must be able to interact well with the public as well as coworkers.
• Native American preference is granted according to P.L. 93-638.

Uniform:

Black pants (pocket-less or pockets sewn shut)

• Black shoes (no open toe)

• Provided uniform shirt

• Clean and well-groomed appearance

• Sokaogon Gaming Commission (SGC)-issued Gaming License/ID Badge

To perform outstanding customer service while greeting guest, making reservations, and checking guest in and out of the property.