Onsite Quality Technician Customer Service Representative

Job Summary (Primary Function)

The Onsite Services Representative interacts with Customers and MFG facilities to provide product support, application support, information and ensures the best service possible. The onsite customer representative must answer technical questions about products and be the liaison between customer technical teams, customer production teams and MFG Facilities. The onsite customer representative must also troubleshoot issues at both customer facilities and MFG Facilities

Job Responsibilities (Essential Functions)

· Ensure relationship between MFG NC and Customer is maintained and remains in good standing

· Maintain an open line of communication with Customer Facilities and MFG NC to ensure all issues are thoroughly communicated and addressed whether it be onsite or at the manufacturing facility.

· Ensure products being used by customers meet expectations

· Evaluation of product complaints to determine ownership of issues

· Lead any repair/rework which is completed onsite at the customer facilities

Job Requirements (Qualification Factors: Skills, Knowledge, Experience, Ability)

1. SKILL

Communication Skills:

· Must have written and verbal skills to complete the following:

o Communicate with Customer and MFG NC Hierarchy professionally

o Speak and understand technical conversation

o Communicate issues with enough detail to describe issues.

o Resolve conflict at customer facilities when dealing with product issues

o
Education/Trade Knowledge –
· Identify paint defects related to substrate or topcoat.

· Understand surface quality issues.

· Be able to assess damages to supplied product and make recommendation whether to repair or scrap and determine responsibility.

· Be able to communicate to affected MFG plants the nature of problem and help resolve.

· Do minor repairs- interiors panels and components and exterior fiber glass panels and components.
Experience –
· Minimum 3 years in fiberglass.

Initiative or Ingenuity –

· Must be a self-starter and have problem solving capabilities.

2. EFFORT
Physical Demand –
· Walking production floor

· Standing for multiple hours at a time

· Bending

· Ability to be active during rework campaign

Mental and/or Visual Demand -

· Willing to accept customer criticism and respond in a professional manner.

3. WORKING CONDITIONS

· Work primarily at the Customer Facilities.

Drives daily to Customer site Located in Cleveland N.C.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Manufacturing: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $22