What are the responsibilities and job description for the CUSTOMER SERVICE REP I position at Mold In Graphic Systems?
Discover an exciting trade in label manufacturing entering and processing permanent custom-made graphic orders for customers around the world like Yeti Coolers, Rubbermaid Commercial, and General Motors to name a few.
To be considered for this role, candidates MUST:
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Embrace and adapt to our LEAN Continuous Improvement Culture – it’s fun, simple, and a key part of who we are.
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Be a customer-centric individual who communicates effectively with both customers and TEAM members.
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Bring commercially minded customer service experience – previous experience is preferred.
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Represent our company with a quality service mindset, creating a positive and lasting impression on our customers.
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Address questions and resolve issues both positively and proactively.
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Create positive relationships with customers by understanding their needs and engaging meaningfully.
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Anticipate customer needs and actively promote additional engagement – whether it's confirming order details, suggesting application tools, or offering product guidance.
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Initiate welcome and outreach calls to ensure customer expectations are not just met but exceeded.
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Identify trends and opportunities for customer service training and continuous improvement to enhance customer satisfaction.
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Collaborate closely with our commercial and marketing teams to deliver a world-class customer experience – and help drive new business from existing relationships.
We invest in our TEAM members through competitive wages, on the job training, medical, dental, vision, life insurance, 401K, pet insurance, employee assistance program, health savings account, a discounted travel program, paid vacation, paid sick leave, and paid holidays. Every TEAM member also has room to grow personally while advancing their careers.
Starting wage: $18/hour
Salary : $18