What are the responsibilities and job description for the Customer Service Rep position at Canyonlands Community Health Care?
Description
Customer Service Representative
Join our dedicated team at CHC Facilities as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our healthcare centers. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we encourage you to apply.
Key Responsibilities:
- Greet patients and visitors in a professional, friendly, and hospitable manner
- Respond to patient inquiries and requests promptly and courteously
- Perform clerical duties related to the day-to-day operations of the front office
- Update and organize patient information in charts accurately and efficiently
- Answer multiline telephones in a professional manner, directing calls as appropriate
- Assist with appointment scheduling and maintenance tasks using EPM or similar scheduling systems
- Maintain a clean and organized front desk area to promote a welcoming environment
- Collaborate with staff and healthcare providers to support operational needs
Skills and Qualifications:
- High school diploma or equivalent required
- Prior experience in a healthcare or customer service setting preferred
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Proficiency in using electronic health records (EHR) systems and appointment scheduling software
- Ability to maintain professionalism and composure in a fast-paced environment
- Friendly, approachable demeanor with a focus on patient satisfaction
Employee Benefits:
- Vacation Time
- Paid Leave
- Medical, Dental, Vision, Life
- Short-Term & Long-Term Disability
- Accident & Critical Insurance
- Retirement plan offered
- Outpatient only
- No Call
At CHC Facilities, we foster a collaborative and supportive work environment that values growth and professional development. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.