What are the responsibilities and job description for the Customer Service Representative position at Mohawk Lifts?
GENERAL STATEMENT OF DUTIES: The Customer Service Representative will work with the sales and operations teams to support Mohawk’s sales objectives. The Customer Service Representative will be responsible for the following:
Essential Duties And Responsibilities
CERTIFICATES, LICENCES, REGISTRATIONS: Valid NYS driver’s license.
SUPERVISORY RESPONSIBILITIES : None
PHYSICAL DEMANDS: Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 25lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Perform office activities in a well-lighted and well-ventilated area. May be subject to changes in temperature and exposure to dust. Normally acceptable office physical environment with no abnormal hazards or risks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TDD/TTY: email HR@mohawklifts.com
An Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion or religious practices, sex, veteran or military status, national origin or ancestry, age, physical or mental disability, creed, citizenship, marital status, sexual orientation, prior arrest or conviction record, genetic predisposition, political affiliation or belief, status as a domestic violence or stalking victim, beneficiary status of programs financially assisted under Title I of the WIA, or any other protected class under federal, state or local law. Mohawk Lifts LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.
Essential Duties And Responsibilities
- Develop and maintain relationships with key accounts, inside sales, partners, and resellers nationwide.
- Enter orders for Mohawk customers and government partners sales.
- Work with sales and service on scheduling and completion of installations that are part of the order process.
- Provide data, quotes, and other information to and for key accounts, inside sales, partners, and resellers nationwide.
- Develop and apply a full understanding of the pricing models, government contracts, and the terms and conditions associated with various product lines to effectively coordinate with partners and customers to increase sales and streamline sales fulfillment.
- Complete weekly sales report and share sales/pipeline data with key parties as requested.
- Administer/Project Manage and support Mohawk’s RFP, RFQ, and general bidding process, and maintain associated documentation.
- Maintain documentation and records pertinent to all prospective sales opportunities, including maintaining and monitoring Mohawk’s CRM database.
- Maintains conformance with safety rules and regulations.
- It is required that if you see or are made aware of a safety related issue or concern to immediately address it or make management aware.
- Must be able to wear required personal protective equipment while on the production floor.
- Other duties may be assigned as deemed necessary by management.
- A high school degree is required, and college education preferred.
- At least 2 years consistently delivering highly accurate work with minimal errors
- At least 2 years experience managing high volume workflow in a customer service type environment.
- At least 3 years experience in sales support, customer service, or similar role.
- Must be able to demonstrate meeting goals and expectations.
- Must be able to read, write, and speak English language and be understood.
- Must be computer savvy including high level on-line research techniques, CRM tools, and proficient in Microsoft Office (Excel, Word, and Outlook) .
- Prior experience using an ERP system preferred.
- Experience working for a manufacturing company is preferred.
- Experience working with contracts or bids is preferred.
CERTIFICATES, LICENCES, REGISTRATIONS: Valid NYS driver’s license.
SUPERVISORY RESPONSIBILITIES : None
PHYSICAL DEMANDS: Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 25lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Perform office activities in a well-lighted and well-ventilated area. May be subject to changes in temperature and exposure to dust. Normally acceptable office physical environment with no abnormal hazards or risks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TDD/TTY: email HR@mohawklifts.com
An Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion or religious practices, sex, veteran or military status, national origin or ancestry, age, physical or mental disability, creed, citizenship, marital status, sexual orientation, prior arrest or conviction record, genetic predisposition, political affiliation or belief, status as a domestic violence or stalking victim, beneficiary status of programs financially assisted under Title I of the WIA, or any other protected class under federal, state or local law. Mohawk Lifts LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.
Salary : $20 - $24