Communication Administrator

Job Title:         Communications Administrator

Department:   Information Technology

Reports To:     Director of IT

FLSA Status:  Exempt

Closing Date:  Thursday September 18, 2025 at 4:00 pm

SUMMARY: The IT Communications Administrator is responsible for managing and maintaining the organization's IP telephone system, ensuring reliable communication across the company. This role also tracks departmental expenses, processes purchase requests, and oversees the execution of the company's mobile device policy, ensuring compliance and efficient management of corporate and personal mobile devices. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administer and maintain the IP phone system, including user configurations, call routing, and voicemail setup. 
• Troubleshoot and resolve issues related to the VoIP systems, network connectivity, and hardware/software integration. 
• Coordinates with other departments to understand and meet their requirements.
• Monitor system performance and ensure optimal uptime and call quality. 
• Develops implementation plans to upgrade communications systems.
• Train employees on the use of IP telephony features and troubleshoot end-user issues. 
• Maintains the telephone directory.
• Monitor IT Department expenditures, ensuring alignment with the allocated budget. 
• Track and Document all IT-Related purchases, contracts and renewals. 
• Prepare and enter purchase requests for IT Hardware, Software and Services. 
• Develops or establishes strong relationships with service providers.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Manages one subordinate supervisor. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year experience with multi-line telecommunication systems, and one year experience working on a IP Based Network, and /or training; or equivalent combination of education and experience.  Knowledge of Microsoft Office and Google Workspace as well as familiarity with cable testers and IT related tools.  

CERTIFICATES, LICENSES, REGISTRATIONS Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Mohawk Gaming Enterprises. Employment will not begin until process is complete.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. This position requires kneeling, crouching, reaching, walking, pushing, using fingers and hands, talking, and machine operation.  Position requires exerting up to 20 pounds of force occasionally to move objects.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation.  The position exists in a casino work environment where there is occasional exposure of the employee to noise and cigarette smoke from the casino floor.

NATIVE PREFERENCE: The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion. When there is a job opening or training opportunity, the Gaming Enterprise will evaluate all candidates for the position and will select the most qualified candidate. In the event two or more candidates meet all of the job requirements and have substantially similar qualifications, the Gaming Enterprise will utilize the preference policy to make the final determination on who will be offered the opportunity or position.

When preference is utilized, first priority will be given to enrolled members of the Saint Regis Mohawk Tribe. Second priority will be given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada. All other individuals will be third priority.

“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”