What are the responsibilities and job description for the Banquet Server position at MOHAWK CASINO?
Job Title: Banquet Server
Department: Food & Beverage
Starting Rate: $10.00 per hour
Reports To: Banquet Sales Manager
FLSA Status: Non-Exempt
License Type: Work Permit
Closing Date: Open Until Filled
SUMMARY: Ensure guests have a great experience when dining and meeting at requested banquet room. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Must maintain a high degree of professionalism. At all times, servers are expected to be attentive to our guest needs and making them feel; welcome, comfortable, important and relaxed. The Banquet Server is responsible to follow through with the proper and timely set-up and execution of banquet events. The position requires the ability to work flexible hours, be reliable and responsible for scheduled shifts.
- Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
- Greets guests, answers questions and maintains a professional appearance and manner at all times.
- Will be responsible for the proper set up and tear down of all banquet functions.
- Assist in ensuring that the events are on time. Make adjustments as needed and relay information to the appropriate personnel.
- Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
- Delivering Alcoholic and Nonalcoholic drinks for service to guests table.
- Properly open and pour wine at the tableside.
- Responsible for refilling food in a buffet setting.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Completes all assigned cleaning and maintenance tasks according to all F&B S.O.P.’s.
- Adheres to all company and departmental policies and procedures.
- Must become TIPS certified and have a solid comprehension of the training.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Provide all group guests with a lasting experience of the resort with intent for return business
- Other duties/venue as assigned.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. Serve Safe and Safety is required as part of the training.
MINIMUM QUALIFICATIONS: High school diploma or general education degree (GED) with six months customer service experience. Previous serving experience required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is regularly required to stand and walk. The associate frequently is required to reach with hands and arms. The associate must regularly lift and/or move up to 35pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is frequent and regular exposure of the associate to noise and cigarette smoke from the casino floor.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Mohawk Tribal Gaming Work Permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Mohawk Gaming Enterprises. Employment will not begin until process is complete.
NATIVE PREFERENCE: The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion. When there is a job opening or training opportunity, the Gaming Enterprise will evaluate all candidates for the position and will select the most qualified candidate. In the event two or more candidates meet all of the job requirements and have substantially similar qualifications, the Gaming Enterprise will utilize the preference policy to make the final determination on who will be offered the opportunity or position. When preference is utilized, first priority will be given to enrolled members of the Saint Regis Mohawk Tribe. Second priority will be given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada. All other individuals will be third priority.
“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”