PATIENT ACCESS LIAISON

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Summary

As a Patient Access Liaison (PAL) at the Moffitt Cancer Center, this role will exercise a high degree of autonomy to effectively manage essential functions within the Patient Access Department, handling all scheduling tasks with expertise. The PAL will act as the main point of escalation and troubleshooting for the Patient Access Scheduling Coordinator and serve as a key liaison between the scheduling team and clinical departments. Responsibilities include managing incoming calls, overseeing Zoom chat communications for schedulers, optimizing the waitlist, and addressing urgent clinical escalations. The PAL will also conduct monthly meetings to review errors and identify improvements, collaborate with Quality Assurance for process enhancements, and handle direct referral requests. Additionally, this role will provide on-the-job training and support for schedulers, especially regarding changes to Zingtree.

Job Summary: As a Patient Access Liaison (PAL) at the Moffitt Cancer Center, this role will exercise a high degree of autonomy to effectively manage essential functions within the Patient Access Department, handling all scheduling tasks with expertise. The PAL will act as the main point of escalation and troubleshooting for the Patient Access Scheduling Coordinator and serve as a key liaison between scheduling team and clinical departments. Responsibilities: Managing incoming calls, overseeing communications for schedulers, optimizing the waitlist and addressing urgent clinical escalations. The PAL will also conduct monthly meetings to review errors and identify improvements, and collaborate with the Quality Assurance Team for process enhancement. In addition, this role will provide training for schedulers, especially on updates for Zingtree. Minimum Requirements/Credentials and Qualifications:

• High School Diploma or GED
• Three (3) years of experience in patient registration and/or patient scheduling, plus
• 1 year of related customer service. -or-
• 1.5 years of experience (18 months) of relevant patient access and/or scheduling experience at Moffitt Cancer Center, plus
• 1 year of related customer service.
  
  

Salary Range

$21.12 - $32.24

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

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• Equal Employment Opportunity
  
  

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

• Reasonable Accommodation
  
  

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