Director, National Title Operations

We are a growing national title agency affiliated with the largest real estate brokerage brand in the country. Our mission is to provide seamless,integrated, compliant, and client-focused title and settlement services to home buyers, sellers, and real estate professionals across the U.S. We pride ourselves on technology innovation, operational excellence, and a deep commitment to the customer experience through high touch service and technology integration.

The Director of Operations is a key executive leader responsible for overseeing and enhancing the operational performance of our national title and settlement services. This individual will play a critical role in strategic planning, process optimization, technology implementation, team leadership, and ensuring regulatory compliance across multiple markets. The Director will work closely with internal stakeholders and our affiliated real estate brokerage to ensure operational alignment, growth, and customer satisfaction.

Key Responsibilities:

• Lead and manage day-to-day operations across all title and escrow businesses nationally, ensuring consistency, efficiency, and quality service delivery.
• Develop and execute scalable operational strategies aligned with company goals and growth initiatives.
• Oversee workforce planning, operations hiring, training, and performance management of operational staff including escrow officers, title officers, and support teams.
• Implement best practices in title production, underwriting, compliance, and settlement processes.
• Partner with technology teams to drive innovation and implement automation and integration with the Compass Platform, to improve efficiency, customer experience and wallet share.
• Support regulatory and underwriting compliance with federal and state laws, as well as underwriter requirements.
• Collaborate with brokerage leadership and affiliated real estate professionals to ensure alignment and integration of services.
• Analyze operational performance data and KPIs, identifying areas for improvement and cost optimization.
• Lead cross-functional projects and initiatives to support geographic expansion, M&A integration, and opex management.
• Serve as a liaison with underwriters, internal legal counsel, and regulatory counsel as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, Finance, or related field (MBA or advanced degree preferred).
• 8 years of progressive experience in title insurance operations, with at least 3 years in a senior leadership role.
• Deep understanding of multi state title and escrow processes, underwriting guidelines, and regulatory requirements.
• Experience leading operations across multiple states and jurisdictions.
• Strong track record of building and leading high-performance teams in a fast-paced, high-volume environment.
• Proven ability to implement operational systems, technologies, and process improvements.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience working within or alongside a residential real estate brokerage is highly preferred.

Preferred Skills & Attributes:

• Strategic thinker with a hands-on, execution-oriented mindset.
• Comfortable managing change, ambiguity, and complex cross-functional projects.
• Proficiency in industry software such as ResWare, SoftPro, Qualia, or similar platforms.
• Demonstrated commitment to compliance, ethics, and customer satisfaction.

The base pay range for this position is $135,000-$202,500 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.