Incident Manager

Akkodis is seeking an Incident Commander for a contract position with our Fortune 500 banking client.

Rate: $51 - $56/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Chandler, AZ - onsite 3 days a week

Details:

Seeking a skilled Incident Commander responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650 Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes.

Drive to Resolution Business Impacting Incidents:

• Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact

• Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged

• Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders

• Experience in a Major Incident Management role

• Strong technical background with the ability to understand complex systems and troubleshoot issues

• ITIL Certification

• Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time

• Ability to think strategically and plan for different scenarios that could occur during an incident

• Ability to run the room and fearless regarding escalation

• Ability to negotiate

• Excellent written and verbal communication skills and experience with Executive level communications

• Strong sense of accountability and ownership

• Must be proactive, enthusiastic, flexible and results driven with attention to detail

• A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision

• Capable of working across organizational boundaries in a very demanding, high-output environment

• Experience working in a large enterprise IT Organization

• Payments and Treasury Cash Management knowledge

• Experience with triaging mission critical systems failure and resolution

• Trained or experienced in advanced risk management/identification

• Knowledge of crisis management, disaster, and business recovery and continuity management

• Experience with postmortem processes and continuous improvement methodologies.

• Knowledge and understanding of Change policy

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance