General Manager

Position: General Manager

The General Manager leads the day-to-day operations of the operating company to generate sales through new and established customers, provides great customer service, and strong financial performance. Duties and responsibilities include managing all daily operations to drive the engagement of the team, achieve customer satisfaction and desired business results. The General Manager will have a team that includes project management & execution, service, sales, and other support functions required to manage the business. The General Manager will deploy his/her leadership skills to foster a culture of accountability with the team to put safety first, drive efficiencies with all roles and ultimately help to connect actions to results. This role will work with executive leadership across the organization to identify opportunities for best practices, standards, and value-creation.

Reports to: Regional President

Essential Job Duties And Responsibilities

• Responsible for financial performance of the operating company including sales, revenue, and operating income. Review financial statements, sales and activity reports, and other data to measure service/sales levels and goal achievement and share with team for alignment.
• Provide leadership to team for all operating departments including sales, operations and administrative.
• Establish and support departmental policies, goals, and objectives, with management, and staff members that align with company culture and values, as necessary.
• Assist with the recruiting and onboarding of new team members. Provide opportunities for other team members to develop skills and knowledge for future career growth.
• Establish and maintain strong strategic customer relationships achieving not only their personal sales goals and the other sales team members achieving their goals as well.
• Partner with Human Resources to recruit, hire and retain the top technicians in your market.
• Partner with Safety to coordinate and conduct required safety requirements and ways to improve company best practices to ensure compliance and meet company safety goals.
• Collaborate with managers on key metrics. Coordinate the activities between service and construction to assure maximum client satisfaction.
• Assist in the development of annual operating budget and manage performance to budget.
• Performs all necessary supervisory functions to effectively and efficiently manage all personnel assigned.
• Provide leadership to your team. Ensure that goal setting, performance management, development and team development are accomplished.
  
  

Competencies

• Knowledge of business and management principles involved in strategic sales planning, resource allocation, and managing people.
• Strong technical knowledge in HVAC service, construction, and plumbing.
• Ability to analyze information and make decisions for future execution.
• The ability to develop, organize, and accomplish specific goals and plans.
• Ability to effectively communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.
• Advanced oral and written communication skills are required, as is the need for effective Project Management skills, and the ability to manage and respond to behavioral and cultural change.
• Advanced coaching, mentoring, and staff development skills; solid leadership orientation.
• Extremely adaptable responds effectively to changes in situation or information; ability to influence others and build consensus.
• Excellent analytical skills necessary to resolve problems and look for solutions.
• Strong skills in troubleshooting and handling complex or multiple jobs.
• Advanced financial analytical skills including cost control.
• Expert ability to facilitate a collaborative working environment for customers and team members.
• Excellent Microsoft Outlook, Excel, Word and PowerPoint skills.
• A strong understanding of the local market and local industry is required.
  
  

Education/Experience

• Bachelor’s Degree in engineering, business, or related field
• 10 years of experience progressive management experience in the HVAC/Mechanical service, construction, or plumbing industry.
• Outstanding problem-solving skills – ability to define and structure problems, collect, and analyze data, understand financial impact, and turn recommendations into execution.
• Ability to understand financial statements and reporting including P&L, POC, and key metrics.
• Strong leadership skills to support a collaborative, team-based environment.
• Ability to work independently with little to no supervision.
• Ability to travel to locations within regional operations and to enterprise meetings on a periodic basis.