RELATIONSHIP MANAGER

Relationship Manager 

Responsible EO: Gary Roth & Jason Del Col 

Team: Growth

The Relationship Manager plays a key role in supporting financial advisors by helping them manage their books of business and ensuring seamless operational execution. This role is responsible for handling the operational tasks that allow advisors to focus on client relationship-building and financial planning. The Relationship Manager will take ownership of administrative duties, client onboarding, account maintenance, and coordination across teams to deliver exceptional client service, ensuring a smooth, efficient, and client-centric experience.

KPIs: 

• Office AUM Goal – Set Annually @ Office Level


• Team Retention Rate 98%


• SF Data Integrity - Office Remains Growth Certified (Data only impact for RM)

Primary Duties: 

• Assist financial advisors by handling administrative tasks, coordinating client communications, and managing client accounts to allow advisors to focus on strategic relationship-building and financial planning.


• Take ownership of day-to-day operational tasks such as processing account transactions, coordinating portfolio updates, and resolving client service requests in a timely and accurate manner.


• Collaborate with internal teams, such as compliance, investment operations, and client service departments, to ensure all client-related activities are executed efficiently and in line with company standards.


• Maintain accurate client records, manage CRM data, and generate reports as needed to support advisors in tracking client activity, portfolio performance, and service delivery.


• Cultivate and maintain strong relationships with clients.


• Understand clients' financial goals and preferences.


• Identify opportunities for client growth and new business.


• Stay informed on financial market trends and regulatory changes.


• Adhere to regulatory requirements and internal policies, conducting due diligence on prospective clients and implementing risk mitigation measures.

Requirements: 

• Bachelor's degree in finance, economics, business administration, or a related field is typically required. Work towards the attainment of Certified Financial Planner (CFP) designation may be preferred.


• Previous experience in a client-facing role within the financial services industry is highly desirable, particularly in wealth management, private banking, or investment advisory.

Job Level: 2

FLSA Status: Exempt

Equal Employment Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process.