What are the responsibilities and job description for the Automotive Service Advisor position at Modern Tire and Auto Service?
The main objective of this position is to ensure that our customers are provided with the highest level of service and that all automotive needs/recommendations are professionally and courteously communicated to them. The candidate needs to ensure that his/her staff consistently addresses all opportunities to serve customer’s needs and increase sales. The candidate will work directly with our very experienced automotive management team and shop personnel. A customer centered attitude is imperative for this position . And an automotive background and/or knowledge as well as retail sales experience is a plus.
Specific sales responsibilities
- Customer acknowledgment at counter
- Initiate workorders and ensure that all necessary information is obtained to ease our repair/service (wheel lock location, symptoms complained of, phone numbers, due times, etc.) Offer “courtesy checks” at counter and get signatures for work/estimate approval.
- Review workorder inspections for completeness/accuracy
- Price out needed and recommended repairs/services
- Communicate with customers regarding repairs/services and obtain and document their approval
- Keep customers informed of progress
- Update workorders and ensure agreement to estimates
- Communications with Fleet customers to ensure their satisfaction and to develop our relationship through additional services
General sales responsibilities
- Inspect vehicles with technicians when other personnel are not available
- Write up needed and recommended items on each workorder
- Review maintenance intervals from vehicle databases and address w/customer as applicable and provide next interval copy for future service
- Initiate follow up process to schedule future vehicle services with customer base
- Continually develop knowledge of our products (tires/services), warranties, pricing policies
- Be aware of competitors ads, programs and products
- Stay abreast of new products/services in our industry'
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Work Location:
- One location
Work Remotely
- No
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Rocky Hill, CT 06067 (Required)
Ability to Relocate:
- Rocky Hill, CT 06067: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $90,000