What are the responsibilities and job description for the Patient Care Coordinator - Part Time position at Modern Sports Medicine?
Patient Care Coordinator – Surprise, AZ
Part-Time
Modern Sports Medicine
Are you passionate about patient care and thrive in a fast-paced, people-first environment? Modern Sports Medicine is seeking a dedicated Patient Care Coordinator for our Surprise clinic —a critical role at the front line of transforming lives through functional rehabilitation and performance therapy.
About the Role
As the Patient Care Coordinator, you are the first impression and the ongoing connection between patients and their care experience. You’ll manage every stage of the patient journey, from initial contact through the completion of their treatment plan, ensuring patients stay on track, stay scheduled, and achieve the life-changing results our providers deliver.
Key Responsibilities
- Patient Intake & Scheduling: Handle phone and in-person inquiries, schedule evaluations and follow-ups, and ensure accuracy and efficiency in the clinic schedule.
- Insurance & Financial Discussions: Clearly explain benefits, coverage, and out-of-pocket responsibilities to patients; confidently collect payments and manage authorizations.
- Patient Lifecycle Management: Monitor each patient's care progress and follow-ups, reinforce therapist-recommended plans, and proactively intervene to keep patients engaged and compliant.
- Customer Service Excellence: Deliver a welcoming, professional, and empathetic experience at every interaction—via phone, text, or in person.
- Administrative Coordination: Maintain accurate records, support clinic flow, and assist therapists with documentation or logistics as needed.
What We’re Looking For
- Strong communicator with excellent phone etiquette and in-person presence
- Highly organized and reliable with excellent scheduling skills
- Experience with medical insurance verification and patient billing
- Confident and compassionate when discussing financial matters with patients
- Comfortable holding patients accountable to their care plan and appointments
- Experience in physical therapy, chiropractic, or medical office settings preferred
- Bilingual a plus, but not required
- Ambitious mindset with a desire to grow within the company
Career Development & Growth
At Modern Sports Medicine, we believe that investing in our team is essential to delivering world-class care. That’s why we provide extensive training, mentorship, and support to help you succeed—not just in this role, but throughout your career. This position is an ideal fit for someone who is not only passionate about helping patients, but also motivated to take on new challenges and grow into leadership roles within our organization. We love to promote from within.
Why Join Modern Sports Medicine
We do more than rehab—we restore freedom, function, and performance. You’ll be a valued member of a dynamic, high-growth team that empowers patients to live pain-free, active lives. Expect supportive leadership, opportunities for advancement, and the satisfaction of truly making a difference.
Location: Surprise, AZ
Job Type: Part-time, On-Site
Schedule: Monday–Friday (Some flexibility may be required)
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Continuing education credits
Experience:
- Medical scheduling: 1 year (Required)
Work Location: In person
Salary : $16 - $18