What are the responsibilities and job description for the Front Desk Receptionist position at Modern Smiles Family Dentistry?
Key Responsibilities:
1. Greeting and Checking in Patients
- Positive attitude, welcoming patients warmly as they arrive
- Verify patient information and update records
- Provide and check forms, assist patients when needed
2. Scheduling and Confirming Appointments
- Manage schedule for dentists and hygienists
- Send reminders via call/text/email
- Reschedule appointments as needed
3. Telephone calls
- Answer calls promptly and courteously
- Respond to questions about services, hours, insurance, etc
- Direct calls to appropriate staff members or others as needed
4. Insurance and Billing Support
- Verify patient insurance coverage
- Collect co-pays or outstanding balances
- Assist with insurance claims by gathering and providing necessary documentation
5. Records Management
- Maintain accurate and up-to-date patient records
- Ensure confidentiality and comply with HIPAA regulations
- File documents and correspondence correctly
6. Office Organization
- Keep reception and waiting area clean and inviting
- Monitor and restock office supplies
- Coordinate with vendors for office-related needs
7. Communication within the Dental Team
- Relay patient feedback or concerns to appropriate personnel
- Help coordinate care between providers and departments
Pay is negotiable depending on candidate and their experience.
We require at least 1-year of dental front office experience.
Bilingual is a huge plus!!!
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Free parking
- Health insurance
- On-the-job training
Experience:
- Customer service: 1 year (Preferred)
- Dental: 1 year (Preferred)
Work Location: In person
Salary : $18 - $30