What are the responsibilities and job description for the Branch Manager position at Modern Builders Supply?
Are you looking for a rewarding career opportunity with significant growth potential?
Join Team MBS - a progressive Midwest Building Products Distributor!
As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.
Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST."
As a Branch Manager, your primary role will be to supervise the day to day operations of our Cleveland branch servicing builders and contractors as well as providing hands-on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals.
Essential Functions Of Position
Knowledge Of
Knowledge, Skills, and Abilities
Join Team MBS - a progressive Midwest Building Products Distributor!
As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.
Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST."
As a Branch Manager, your primary role will be to supervise the day to day operations of our Cleveland branch servicing builders and contractors as well as providing hands-on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals.
Essential Functions Of Position
- Direct customer service specialists to provide a high level of customer service
- Direct warehouse/driver staff to provide speedy, efficient, and accurate service to customer base
- Insure outside sales representatives are implementing company directives
- Assist with dispatch responsibilities
- Assist with inventory control responsibilities
- Implement company operational directives, company policies and procedures
- Enforce employee compliance with corporate HR policies, procedures and guidelines
- Hire, train, manage and develop branch team
- Communicate accountability and performance expectations of branch team
- Process payroll to corporate office
- Process and approve invoices for payment to A/P
- Generate weekly reports for Executive review
- Perform other duties as assigned
Knowledge Of
Knowledge, Skills, and Abilities
- Business and management principles and practices
- Products and a basic knowledge of sales and customer service principles
- Computer programs such as MS Office - Word, Outlook, Excel, Power Point, and Internet Explorer
- Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
- Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
- Customer service - manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
- Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
- Efficient problem-solving and conflict resolution
- Time management, prioritization and organization
- Understand customer needs by determining what is a true measure of satisfaction to that customer
- Build a strong team and develop positive, effecting working relationships among team members
- Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
- Assume a leadership role, enforce accountability while also motivating the team
- Learn in a fast paced and friendly environment
- High school diploma or equivalency, a four year college business degree preferred
- Minimum of three years management experience
- Minimum of three years of progressive work experience in a customer service environment
- Competitive salary with bonus opportunities
- Paid weekly via direct deposit
- Medical, dental, vision, disability insurance, and life insurance
- 401k with Company match
- Paid vacation, personal time, holidays
- Employee discount
- Company issued cell phone
- Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season