What are the responsibilities and job description for the Network Engineer position at Modern Agile Technologies, LLC?
Hiring,
Greetings from Modern Agile Technologies.
Position: Network Engineer II – Telecom Administrator
Location: Wisconsin
Work Arrangement: 100% Remote
Important: Candidates must be currently residing in Wisconsin. This position is not open to nationwide candidates.
Key Responsibilities:
- Provide technical support for telecommunications and collaboration solutions.
- Support and analyze telecommunication services, network/server hardware, software, and infrastructure.
- Troubleshoot and resolve technical issues across projects and business teams.
- Coordinate service provisioning, infrastructure hosting, upgrades, and infrastructure changes.
- Support the integration of telecom-related hardware and software for the ETF Call Center.
- Act as a technical liaison between Call Center management, IT teams, business users, and vendors.
- Support collaboration tools and end-user technology.
- Follow ITIL-based Incident, Problem, and Request Fulfillment processes.
- Research and support new technologies, technology integration, training, and user adoption.
- Develop user documentation, how-to instructions, training materials, and service portals.
- Partner with business analysts, technology teams, vendors, and end users to deliver solutions.
Ideal Background:
Experience with network/telecommunications, collaboration tools, technical troubleshooting, ITIL/ITSM, service operations, call center technology, infrastructure, and vendor coordination.