What are the responsibilities and job description for the Amazon Connect Developer position at Modern Agile Technologies, LLC?
Hiring,
Greetings from Modern Agile Technologies.
Position: Amazon Connect Developer
Location : Atlanta, GA (Onsite)
Type: Contract
Job Description:
Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API’s, dependency libraries upgrade, jdk upgrade etc.
- Experience of creating AWS Lex.
- Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
- Knowledge of contact routing strategies, queues, and agent configuration etc.
- Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.
- Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.
Contact Center Business Requirement
- Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
- Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
- Identify opportunities for automation and efficiency improvements
- Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
- Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
- Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.
Collaboration
Effective communicate and collaborate with development , testing teams and line of business for integrations and customer solutions.