What are the responsibilities and job description for the Customer Sales Coordinator-Field Sales Representative position at Model 1 Commercial Vehicles?
Overview
About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.
Our Core Values: At Model 1, we are committed to living our core values:
What You Will Gain
Field Outreach and Discovery
Required
Qualifications
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About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.
Our Core Values: At Model 1, we are committed to living our core values:
- Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
- Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
- Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
- Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
- Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.
What You Will Gain
- Competitive benefits including health insurance, paid holidays, and vacation pay
- Continuous training to provide you the opportunity to develop your full potential and be a true business partner
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Field Outreach and Discovery
- Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
- Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
- Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
- Create and route opportunities: Parts (order coordination), Service (submit requests coordinate with Scheduling),
- Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
- Track all handoffs with owners and dates; keep customers informed.
- Send visit recap within 24 hours with agreed next steps and contacts.
- Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
- Escalate stockouts, delays, or quality concerns quickly with options presented.
- Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/
- Meet response & follow-up SLAs; use standard email/phone templates.
- Log every touch (visit/call/email) and attach visit notes/photos as needed.
- Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as
- Respect facility rules at customer sites; represent Model 1 brand standards at all
Required
Qualifications
- Excellent communication and customer empathy; confident with in-person outreach.
- Organized and self-directed in the field; strong follow-through.
- Comfort learning parts/service basics (training provided).
- Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
- Valid driver’s license; daily local travel (60–80% in the field).
- Customer service, retail parts, dealership service writing, inside/outside sales experience.
- Familiarity with commercial vehicles/upfitting or warranty processes
- Activity: 12–18 in-person visits/week; 30–40 outbound touches/week (calls/emails).
- Pipeline: new accounts added/month; qualified opportunities created (parts/service/upfit).
- Conversion: % opps to parts order; % opps to scheduled service; attach rate (parts service).
- Follow-through: 100% visit recaps within 24h; zero orphaned opps; SLA compliance.
- CSAT & retention: post-interaction satisfaction; repeat work from existing fleets.
- Data hygiene: complete fleet profiles; accurate stages; timely notes.
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