What are the responsibilities and job description for the Entry-Level Customer Service Representative position at Modalways?
About The Role
Modalways is hiring an Entry-Level Customer Service Representative to assist clients with general inquiries and service-related questions in our Austin office. This position focuses on providing professional support and maintaining accurate documentation.
Responsibilities
Modalways is hiring an Entry-Level Customer Service Representative to assist clients with general inquiries and service-related questions in our Austin office. This position focuses on providing professional support and maintaining accurate documentation.
Responsibilities
- Respond to inbound client inquiries via phone and email.
- Provide clear information about services and support processes.
- Document client interactions and updates.
- Coordinate with internal teams for issue resolution.
- Maintain accurate service records.
- Support onboarding of new clients when needed.
- High school diploma required.
- Strong communication and problem-solving skills.
- Ability to multitask in an office environment.
- Basic computer proficiency.
- Health insurance
- Paid time off
- Professional development opportunities
- Career growth within a technology-focused company
Salary : $18 - $28